Semiconductor Field Service Technician (with travel to Asia)

MentorWorks Education Capital, a workforce development company, is looking for a Semiconductor Field Service Technician **** to join one of our employer partners. Candidates will be screened by the MentorWorks team. If selected, the candidate will move on in the process to our employment partner.

****Job description

Please note: This position will require travel to Asia for the first 3-6 months for training.

Our client company is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company ranks third overall in U.S. patents granted in 2020 and is one of Fortune Magazine's World's Most Admired Companies in 2020. The company is dedicated to its philosophy of social and environmental responsibility. Our client offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. The company is a technology leader in business not only in the US but overseas.

The company has an immediate need for Semiconductor Field Service Technicians based out of their Boise, ID location. We also have openings in the Silicon Valley. Three to six month of training in Asia will precede starting work at either location.

Position Overview:

This position performs technical support of high vacuum equipment for PVD and related robotics. The individual must understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry and successfully perform field service duties in a customer's clean room. Position provides on-call technical support, which may require off shift work.

Responsibilities:

This position will require travel to Asia for the first 3-6 months for training.

• Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
• Troubleshoot hardware and software related issues and implement solutions
• Collect data for software related issues and discuss with headquarters in Japan
• Accurately document all maintenance activity and provide field service reports
• Install equipment control software and maintain record of software revision history
• Participate in the installation of equipment at customers' sites
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
• Provide training and assistance to customer engineering team
• Effectively communicate with customers and both domestic and Asian employees,
• Escalate serious or complicated repair problems to senior level team members

Qualifications:

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

• Associates degree or equivalent experience required, Bachelor's preferred plus 4-5 years of related experience including at least 2 years of experience working on vacuum equipment
• Candidates without AS or BS may be considered with equivalent experience in the same field
• Multi chamber cluster systems and robotics experience is highly preferred
• Ability to understand electrical and mechanical drawings for troubleshooting
• Experience with PLC and other software applications is a plus
• Ability to work independently following 3-6 months of on the job training
• Must have analytical skills for problem analysis and resolution
• May require upwards of 25% car, air and overnight travel (valid driver's license and acceptable driving record necessary)
• Decide on problem solving road map and follow methodical means to resolution
• Decide and recommend spare and consumable parts for PM's and repairs
• Job will require international travel for training
• Valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
• Position may require ability to work flexible shifts
• Requires ability to lift approx. 50 lbs.
• Bilingual Communication skills helpful but not required. (Japanese/English)

Job Type: Full-time

Salary: $27.88 - $41.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Gresham or San Jose, CA: Relocate before starting work (Required)

****Must have permanent US work authorization. Sponsorship is not available for this position.