Job Description
ABOUT MERCATO
Mercato is the leading online marketplace empowering independent full category and specialty grocers – a $131B sales category in the US. The Mercato platform supports thousands of merchants through the entire e-commerce lifecycle and offers consumers a way to easily shop from their favorite local stores.
Mercato was founded in 2015, inspired by experiences Founder and CEO Bobby Brannigan had growing up working at his family's independent grocery store in New York. He realized first-hand that the 40,000+ independent grocery stores in the US lacked the technology and infrastructure to keep up with the modern demands of consumers driven by e-commerce experiences.
Today, Mercato has hundreds of thousands of consumers using the platform as well as thousands of merchants. Mercato is backed by investors Greycroft Partners and Loeb.nyc.
ABOUT THE POSITION
As an Implementation Manager, you will play an integral role in the successful implementation and maintenance of merchant stores. You will analyze inventory and movement files from our newly signed merchants to build their initial store inventories. You will also work with existing merchants to identify gaps in their online offerings, organize this product data, and import missing products into their online inventories.
Reports to the Implementation Director.
RESPONSIBILITIES
- Coordinate with Sales, Launch, and Account Management teams to create an easy and fast merchant implementation experience
- Work with retailers and Point of Sale resellers to collect inventory information needed for store builds
- Lead a group within the implementation team to successfully launch merchants
- Work with multiple Excel files to consolidate & maintain data integrity by formatting inventory files
- Structure data to conform to Mercato's Fields using vlookup, index(match), etc.
- Maintain clear and concise Excel work that showcases the steps taken from the original inventory list to the new Mercato inventory list
- Compare the inventory files of our merchants to their online offerings to identify gaps in online inventory
- Create list of items that do not fit the Mercato system criteria for a data entry specialist
QUALIFICATIONS
- 2+ years of customer-facing experience in an implementation, support, or account management role
- Strong project manager who can manage multiple concurrent projects and meet deadlines
- Proficiency in Excel and Google Sheets
- Excellent problem-solving skills with a talent for identifying, and making sense of, patterns within data
- Comfortable working independently with large amounts of numerical data
- Expert in verbal and written communication & interpersonal skills
- Ability to find creative solutions to complex problems
- Bachelor's degree or equivalent experience
BENEFITS
- Competitive salary
- Stock options
- Medical, dental, and vision insurance
- Generous vacation policy; paid holidays
- Get in on the ground floor and shape the strategic direction and culture of a growing company
- Ongoing training and growth opportunities
- Work with top-notch team where your voice will always be heard
- Upbeat work environment at a company with a huge vision
Please click here for our Worker Privacy Notice.