Job Description
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MERCED FACULTY ASSOCIATES MEDICAL GROUP, INC.
JOB DESCRIPTION
JOB TITLE: Receptionist APPROVED DATE: March 1, 2017
DEPARTMENT: Reception APPROVED BY: HR Manager
REPORTS TO: Office Manager
FLSA STATUS: Hourly Non-Exempt
BASIC FUNCTIONS
The Medical Receptionist welcomes patients and visitors, in person or on the telephone. They are responsible for scheduling appointments, patient intake, and collecting co-pays and balances. They must provide excellent customer service and have the ability to multi-task. The Receptionist is also responsible for all medical records duties.
RESPONSIBILITIES AND DUTIES:
SKILLS
Oral/Written Communication Filing/Typing
Excellent Customer Service Organization/Planning
Customer Relations Reading/Math
Professionalism Computer Skills
Time Management Presentation
Proper grammar, spelling, and computer knowledge are required.
EDUCATION/TRAINING
Degree: High School diploma or Equivalent, Minimum 2 years of experience or equivalent job skills.
EXPERIENCE: Prior work related experience, preferably one year in a medical office.
DECISION-MAKING REQUIRED: This job is subject to standardized practices and procedures, general work instructions, and supervision of progress and results. Practices and procedures permit variation in work routine and supervision is periodic.
PROBLEM-SOLVING REQUIRED: Requires repetitive thinking challenge which is the recall of specific learned things in stable and repetitive situations.
INTERPERSONAL RELATIONSHIPS: Requires one to work with co-workers in a cooperative manner and to have effective personal and clear telephone communication with patients, clients and business entities.
WORKING CONDITIONS: Work is performed inside a temperature-controlled office building 100% of the time in an open cubicle office environment. Must be able to work in a fast-paced environment. One must be able to deal effectively with emotional and ill clients. Work involves frequent contact with patients. Occasional evening or weekend work.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequent sitting in a confined position; occasional lifting, bending, stooping, walking or standing with some heavy lifting for short periods of time. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
It is necessary to view and type on computer screens for long periods. Manual dexterity must be sufficient to operate a keyboard, type 25wpm, operate a computer, fax machine, calculator and other necessary office equipment.
I have read this job description and understand the responsibilities and requirements of this position.
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EMPLOYEE NAME SUPERVISOR NAME