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Loaner Car Coordinator

Mercedes-Benz of Oakland

Loaner Car Coordinator

Oakland, CA
Full Time
Paid
  • Responsibilities

    For over 42 years, the Barsotti Family's Mercedes-Benz of Oakland dealership has been serving generations of Bay Area Mercedes-Benz owners and enthusiasts. As one of the oldest family-owned Mercedes-Benz dealerships in Northern California, we have a long-standing reputation of top-notch client treatment and pledge to maintain that reputation in our community for future generations.

     Promise. WHAT WE OFFERMedical, vision, dental

    • 401K with company match
    • Competetive pay
    • Paid time off
    • Paid training
    • Employee discounts
    • Growth opportunities
    • Holiday parties and luncheons
    • Drug-free work place

    RESPONSIBILITIES

    • Facilitate Loaner Vehicle process with Advisors and Clients
    • Utilize Loaner Vehicle software program Logitrac to issue and monitor loaner usage
    • Perform audits to maintain inventory and vehicle location verification
    • Notify Advisors of adverse loaner condition or extensive time on loan
    • Reports to the GM and Service Director, any misuse or damage to loaners
    • Warmly welcome and greet all service clients in a timely manner in the main service drive. You are our ambassador; your charm is clearly evident in everything you do and/or say. Maintain a professional personal appearance and work space
    • Actively listen to our clients and their needs and interpret body language and tone in order exceed client’s expectations, solve problems, and de-escalate issues
    • Coordinate loaner delivery and pick-ups. 
    • Communicate with service customers to determine the nature of their mechanical problems and service needs
    • Ask questions and test drive client cars in order to provide technicians with an essential information
    • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with Mercedes Benz specifications
    • Process billing to clients when Loaner agreement has been violated.
    • Handle telephone inquiries regarding work in process and appointments and return phone, email, and text messages promptly
    • Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience
    • Abide by company policy and departmental best practices and procedures
    • Perform other duties as assigned

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • High school diploma or the equivalent
    • All applicants must be authorized to work in the USA
    • All applicants must have a clean driving record and must be insurable
    • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

    LANGUAGE SKILLS

    • Ability to read, comprehend, and interpret: simple instructions, short correspondence, memos, and documents.
    • Ability to write routine reports and correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
    • Ability to respond to common inquiries or complaints from customers.

    MATHEMATICAL SKILLS

    • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
    • Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
    • Ability to apply concepts of basic algebra and geometry.

    REASONING ABILITY

    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to define problems, collect data, establish facts and draw valid conclusions.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT

    • Physical demands include: constantly position body and move in order to greet clients and inspect vehicles, detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion
    • Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with occasional exposure to chemicals, and moderate to loud noise levels.