Job Description

CUSTOMER SERVICE REPRESENTATIVE NEEDED ASAP!

If you’re a good listener and problem-solver and love helping people, this is the job for you! On the Customer Service team at MERCURY you can combine these natural strengths with your tech-savvy skills to deliver innovative, individualized solutions that meet customers’ ever-changing needs. We take pride in helping people feel empowered to use their personal technology to the fullest potential every day, all while ensuring a world-class customer experience. It’s our customer-first culture that sets us apart.

RESPONSIBILITIES:

AS A CONFIDENT, PROFESSIONAL INDIVIDUAL WITH A RICH UNDERSTANDING OF TELECOMMUNICATION TECHNOLOGY AND SERVICES, YOU WILL:

• Deliver the ultimate customer experience
• Create a welcoming and exciting environment
• Introduce customers to the product, and promote service exploration
• Ensure customer’s needs are met in a timely manner
• Quickly and completely resolve customer issues
• Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality
• Demonstrate and educate them on a variety of technology solutions
• Sell solutions and process customer applications
• Contribute to the overall health and performance of our office by supporting daily business operations

QUALIFICATIONS:

ARE YOU A GOOD FIT FOR THE CUSTOMER SERVICE REPRESENTATIVE POSITION? A 2-YEAR DEGREE OR AT LEAST 1 YEAR OF RELEVANT WORK EXPERIENCE IS PREFERRED FOR THIS POSITION.

ADDITIONALLY, THE FOLLOWING SKILLS AND ATTRIBUTES WILL BE INTEGRAL TO YOUR SUCCESS:

• Excellent communication skills
• Comfortable presenting to small and large groups
• Passionate about teaching others
• Passionate about technology
• Resourceful
• Motivated to learn
• Comfortable in a fast-paced, dynamic environment
• Exceptional relationship-building skills
• Professionalism

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship