OVERVIEW

The Volunteer & Events Specialist's primary responsibility is to build relationships and partnerships within the communities Mercy Street serves. This role will develop a robust community engagement strategy and volunteer recruitment plan. The Volunteer Coordinator is the initial point of contact for all individuals and groups wanting to volunteer with Mercy Street and is responsible for recruiting and mobilizing volunteers to serve in both Mercy Street programming as well as services that benefit Mercy Street's communities.

EDUCATION, EXPERIENCE AND SKILL REQUIRED

Bachelor's Degree or 5 years of experience in community engagement and volunteer recruitment. Spiritually mature, achievement oriented, big picture and detailed oriented, persuasive in communications, innovative, critical and forward thinker. Self-starter and implementer. Positive and Team player attitude. Strong written and verbal communication skills. Able to organize information and projects, and able to have a high attention to detail. Cool and Calm under pressure. The ability to multi-task and work for several different directors.

AUTHORITY

1. Authority to accomplish this job is given by the Executive Director and Director of HR to whom the Volunteer Coordinator is responsible.
2. Authority is given to purchase equipment and materials necessary to accomplish this job.
3. Authority to use a Mercy Street Credit Card.
4. Authority to spend up to $500.00

KEY RESULT AREAS

MINISTER OF THE GOSPEL

The Volunteer Coordinator is first and foremost considered to be a Minister of the Gospel. This position furthers Mercy Street's religious mission by:

• Following Jesus Christ and setting an example for others through their lifestyle.
• Exhibiting a passion for sharing the Gospel with others.
• Being willing and able to explain the message of the Gospel to kids and families of Mercy Street.
• Being willing and able to counsel, shepherd, and disciple kids and families of Mercy Street in a manner consistent with the Bible.
• Being willing and able to explain Mercy Street's beliefs and Statement of Faith in person or over the phone to kids and families of Mercy Street.
• Being ready, willing, and able to lead or contribute to distinctly Christian activities (including, but not limited to, worship or staff chapel).

ONBOARDING VOLUNTEERS

• Develop and facilitate Mercy Street initial training process for all volunteers.
• Maintain a clear volunteer pipeline that funnels volunteers into Mercy Street programs.
• Oversee Discover Mercy Street potential volunteer orientation.

RETENTION & EVALUATION

• Develop and oversee initial and ongoing volunteer training in partnership with the program directors.
• Manage communication with new and existing volunteers about Mercy Street events and volunteer opportunities.
• Give encouragement to volunteers throughout the year through correspondence, including but not limited to: cards, emails, phone calls, birthday notices, etc.
• Oversee volunteers' connection to a Mercy Street program or event and conduct follow-up contact to ensure they are connected.
• Create and execute Volunteer Appreciation efforts.
• Evaluate Volunteer satisfaction via follow-up contact, annual survey, and exit survey.

****DATABASE ENTRY

• Tracking potential volunteers' progress through the onboarding process.
• Create electronic files for each potential volunteer.
• Create database profiles for each potential volunteer.
• Update excel spreadsheets as potential volunteers move through the process.

EVENTS AND PROJECTS

• Assist in implementing service projects for one-time volunteers that serve Mercy Street's programming and advances Mercy Street's mission.
• Work in collaboration with Community Services Coordinator in planning and implementing events.

COMPENSATION

We realize exceptional people don't choose jobs based solely on benefits, but we do our best to make sure that our team is set up for success so that they can do their best work. We want to ensure the sustainability of each employee, considering the difficulty of our work and our desire for each staff member to carry out our mission to the fullest extent possible. Specific compensation details will be included in your job offer letter.