TITLE: COMMUNITY ENGAGEMENT COORDINATOR EFFECTIVE DATE: JAN. 13, 2021 MANAGER: DEVELOPMENT TEAM MANAGER DIRECT REPORTS: N/A DEPARTMENT: DEVELOPMENT FLSA STATUS: NON - EXEMPT

OVERVIEW

The Community Engagement Coordinator's primary responsibility is recruiting and managing volunteers from initial engagement with Mercy Street through specific volunteer placement as well as developing and maintaining relationships with Community Partners and groups.  This role is the primary point of contact between potential volunteers, organizations and groups looking to volunteer with Mercy Street and Mercy Street programs.

EDUCATION, EXPERIENCE AND SKILL REQUIRED

Bachelor's Degree or 5 years of experience in community engagement and volunteer recruitment. Spiritually mature, achievement oriented, big picture and detailed oriented, persuasive in communications, innovative, critical and forward thinker. Self-starter and implementer. Positive and Team player attitude. Strong written and verbal communication skills. Able to organize information and projects, and able to have a high attention to detail.  Cool and Calm under pressure. The ability to multi-task and work for several different directors. 

AUTHORITY

1. Authority to accomplish this job is given by the Executive director to whom the Community Engagement Specialist  is responsible.
2. Authority is given to purchase equipment and materials necessary to accomplish this job.
3. Authority to use a Mercy Street Credit Card.
4. Authority to spend up to $1,000.00

KEY RESULT AREA

1. MINISTER OF THE GOSPEL

The Community Engagement Specialist is first and foremost considered to be a Minister of the Gospel. This position furthers Mercy Street's religious mission by:

• Following Jesus Christ and setting an example for others through their lifestyle.
• Exhibiting a passion for sharing the Gospel with others.
• Being willing and able to explain the message of the Gospel to kids and families of Mercy Street.
• Being willing and able to counsel, shepherd, and disciple kids and families of Mercy Street in a manner consistent with the Bible.
• Being willing and able to explain Mercy Street's beliefs and Statement of Faith in person or over the phone to kids and families of Mercy Street.
• Being ready, willing, and able to lead or contribute to distinctly Christian activities (including, but not limited to, worship or staff chapel).
  2. ONBOARDING VOLUNTEERS
• Develop Mercy Street initial volunteer training for all volunteers
• Develop a clear Volunteer Pipeline between volunteers, donors and Mercy Street programs in collaboration with Mercy Street development department, including shadowing experiences for donors and general volunteer opportunities
• Oversee Discover Mercy Street potential volunteer orientation
  3. RECRUITMENT
• Assist with community partner recruitment including churches, colleges, and other out-side organizations that align with the mission of Mercy Street in collaboration with development department
• Assist with conveying Mercy Streets mission to the potential partners, volunteers, and donors
• Assess department specific volunteer needs and keep accurate records of needs
• Develop and maintain community partner relationships in collaboration with Development department
  4. RETENTION & EVALUATION

   

• Develop and Oversee initial and ongoing training in partnership with the program Directors
• Manage communication with new and existing volunteers and donors about Mercy Street events and volunteer opportunities
• Oversee volunteers' connection to a Mercy Street program or event and conduct follow-up contact to ensure they are connected
• Create and execute Volunteer Appreciation efforts 
• Evaluate Volunteer satisfaction via follow-up contact, annual survey, and exit survey 5. ADMINISTRATION Manage volunteer engagement platform including volunteer information, availability and database maintenance Ensure volunteer requirements are fulfilled

COMPENSATION

We realize exceptional people don't choose jobs based solely on benefits, but we do our best to make sure that our team is set up for success so that they can do their best work. We want to ensure the sustainability of each employee, considering the difficulty of our work and our desire for each staff member to carry out our mission to the fullest extent possible. Specific compensation details will be included in your job offer letter.