Job Description

WORK FROM HOME! 100% REMOTE POSITION

We are seeking Call Center Representatives to provide remote assistance to claimants seeking unemployment. This position is perfect for people who are looking to help others and have strong call center or customer service experience. Two-weeks PAID training provided (full attendance required).

As an agent, you will be responsible for helping claimants by providing direction and claim assistance via phone. RESPONSIBILITIES:

• Handle inquiries and complaints
• Provide information
• Troubleshoot and resolve claim issues and concerns
• Document and update claimant records based on interactions

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• A "can-do" attitude
• Clear speaking voice and professional, positive demeanor
• Ability to adapt to changes in a teleworking environment
• Ability to build rapport over the phone
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Must have working laptop/PC, strong internet connection (capable of VOIP calls) and headset with microphone

Check us out on Glassdoor and see why working for us is the right choice:

https://www.glassdoor.com/Reviews/Merge-IT-Reviews-E2893461.htm

Company Description

Dynamics Expert is a staffing division of Merge IT with corporate offices located in Ft. Lauderdale, Florida.