Job Description

Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. Give Yourself Credit, Work at Merrick!

Our Customer Support Representatives are the welcoming face…or voice, of the company; responsible for processing in-bound customer calls. In this role, you will provide support to our Recreation Lending Department customers with ACH payments, payoffs and other account related inquiries; both over the phone and by email correspondence. In short, you are helping people have fun by supporting their account needs for a RV, Boat, ATV, etc.

ESSENTIAL FUNCTIONS:

• Responsible for processing inbound calls from customers and recreation equipment dealers.
• Taking ACH payments on account under 16 days past due including confirmation.
• Providing online support to customers.
• Provide consumer and dealer payoff requests in accordance with bank policy and procedure.
• Process CIF updates.
• Perform various other duties as assigned.
• Compliance with Laws & Regulations: 
• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

EDUCATION AND EXPERIENCE:

• High School Diploma or its equivalent experience required
• 1+ years in a related field

SKILLS:

• Excellent communication skills
• Professional demeanor
• Highly organized
• Effective oral and written communications skills.
• Working knowledge of a computer software related to specific job requirements.

KNOWLEDGE:  Requires ability to perform work involving knowledge of general accounting fundamentals, business practices, or banking principles. 

CONFIDENTIALITY:  Access to information on customer records. Regularly uses such information in carrying out job duties.

SUPERVISORY RESPONSIBILITY:  No direct supervision of employee(s). Consistently performs the same tasks as other members of the work group. 

INTERACTION WITH OTHERS:  Regularly has contact with people in the other departments, customers, or outside agencies and institutions, furnishing or obtaining information or reports where conditions require the use of tact to secure cooperation and maintain goodwill.

DECISION MAKING:  Makes decisions requiring some independent judgment under general supervision and guidance of immediate supervisor or makes recommendations to those who participate in final decision-making process. Decisions are made within general control of procedures or reporting system.

Who is Merrick Bank?Founded over 20 years ago, Merrick Bank is a FDIC-insured Utah Industrial Loan Bank that originates loans with the benefit of low-cost deposit funding. Merrick Bank had $4.5 billion in assets and $3.1 billion in deposits as of March 31, 2021. Merrick Bank operates four main business lines: Credit Cards, Recreation Lending, Personal Loans and Merchant Acquiring. Our Valued Employees are provided generous benefits, including:

• Competitive Pay 
• Benefits Package -Medical, Dental and Vision (plus much more) 
• 401(k) Plan with Company Match 
• Short & Long Term Disability 
• Group Life and AD&D Insurance
• Paid Vacation, Holidays, and Personal Days 
• Employee Events, including Employee Appreciation Day, Holiday Party, etc. 
• Tuition Reimbursement Program

Candidates must have unrestricted authority to work in the United States without sponsorship. Merrick Bank is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.  Merrick Bank will do a thorough background check for all hires. The EEOC Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm Please go to our website www.merrickbank.com to apply and learn more about our company.

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