Basic Function

Grow the business by acquiring customers through the process of conducting sales call to evaluate and identify the condition of a home and assign an accurate price.

Primary Responsibilities

Obtain new Merry Maids customers for weekly, biweekly, monthly, or one time cleaning service.

Conduct sales calls during the day, evening, or weekends in assigned territory.

Professionally and accurately present Merry Maids service to prospective customers.

Arrive on time for all sales appointments.

Accurately record all rooms and items to be cleaned, writing the correct descriptions for the home.

Determine the price for cleaning services using company pricing instructions.

Advise customers about other available Merry Maids services.

Follow up on all leads for Merry Maids service with letters, e-mails, faxes, or telephone calls. Maintain prospect and customer call back files.

Deal courteously with customers. Report any unusual request from customers or questions that you cannot answer to your supervisor.

Review the service report with Team Members before they clean a new customer’s home.

Contact customers after the service is performed to ensure customer satisfaction and to develop additional prospects.

Monitor and inventory sales material.

Maintain sales activity records.

Secondary Responsibilities

Participate in public relations and promotional efforts as required.

When necessary, fill in during staff absences.

At all times contribute to a positive work climate and to the overall team effort of the company.

Perform other reasonable, related duties as assigned or requested.

Education and Experience Requirements

High school diploma/general education degree (GED) plus 2 years of customer service required

Knowledge, Skills and Abilities

Personal time management and organizational skills

Verbal and written communication skills

Dependable and adaptable to operate within a fast-paced work environment

Ability to drive to customer homes as needed

Ability to differentiate between variously colored cleaning products by identifying the color or product name

Ability to define specific uses of cleaning products

Ability to read and understand cleaning instructions indicated on customized service reports

Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Disclaimer: As the owner and personnel manager of your franchised business, you have both the right and responsibility to select and control your employees, establish your employment policies and practices (including pay practices), develop your employee relations, and comply with all federal, state, and local employment laws. The information contained in these documents is provided merely for informational purposes, the use of this sample by you is not required under your franchise agreement, and this sample is intended to serve only as an aid to you in deciding how to operate your business. You are not required to use any of the information contained in this sample, but we invite and encourage you to review the information provided and incorporate into your own personnel practices any material you feel is appropriate for your operation. You are free to modify the material, of course, to reflect your individual business. Remember that employment laws and practices change over time and vary significantly from state to state, so you should consult an employment law attorney in your state to determine the appropriateness of practices, policies, and forms for your business. There is no guarantee that following the recommendation will result in business success or that your results will be the same as other franchisees or company stores. Success is determined by many factors including market conditions which may vary widely as well as individual talents and effort.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.