Position Overview:

Coordinates, monitors, and supervises the activities of the team ensuring individual team members goals are achieved in support of the assigned team goals. Interprets and communicates overall organizational directives and applies them to the team and individual objectives. Acting as liaison, represents the team in general interfacing with the organization. May provide input to management regarding individual team member performance.

Responsibilities:

Performs ride-along with team members in customer homes and make follow-up calls

Handles customer complaints

In home estimates for potential customers

Provides issues resolution to ensures quality control, satisfaction and retention

Delegates associates daily task/activities

Conducts orientation and training for new hires

Assist in recruiting, interviewing, selection and hiring new team members and office staff

Supervises and performs weekly payroll submission

Investigates workplace safety incidents to ensure safety in the branch and within operations

Education and Experience Requirements

Two year college degree in a business related discipline or equivalent work experience required

2 years experience in business management required

1 year sales experience preferred

Previous management experience with a staff of (7) or more preferred

Job requires travel as necessary for training purposes

Knowledge, Skills and Abilities

Practical knowledge of service industry and experience in developing and executing sales plans

Excellent verbal and written communication skills

Ability to communicate effectively at all levels of leadership and with front line associates

Excellent time management skills

Negotiation skills

Computer literate

Interpersonal skills

Ability to meet new people and interact in unfamiliar situations

Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Disclaimer: As the owner and personnel manager of your franchised business, you have both the right and responsibility to select and control your employees, establish your employment policies and practices (including pay practices), develop your employee relations, and comply with all federal, state, and local employment laws. The information contained in these documents is provided merely for informational purposes, the use of this sample by you is not required under your franchise agreement, and this sample is intended to serve only as an aid to you in deciding how to operate your business. You are not required to use any of the information contained in this sample, but we invite and encourage you to review the information provided and incorporate into your own personnel practices any material you feel is appropriate for your operation. You are free to modify the material, of course, to reflect your individual business. Remember that employment laws and practices change over time and vary significantly from state to state, so you should consult an employment law attorney in your state to determine the appropriateness of practices, policies, and forms for your business. There is no guarantee that following the recommendation will result in business success or that your results will be the same as other franchisees or company stores. Success is determined by many factors including market conditions which may vary widely as well as individual talents and effort.