Job Description

 TEAM & RESPONSIBILITIES: Meru Health's name is inspired by the documentary Meru. The Commercial Team is comprised of some of the most determined, genuine, funny, and well-connected people who care deeply about making a difference in peoples' lives. For this Regional Client Success Manager, you have 3-5 years of account management experience and will be responsible for promoting client success through general onboarding and client relationship management, primarily-focused on driving yield and retention.

WHY YOU WANT TO JOIN MERU HEALTH:

• Meru Mission - a vanguard of transforming the way our society accesses mental health resources
• Build vs. Maintain - as we are charting the new normal, we have to build the playbook while we disrupt. This role will be foundational in terms of building the Client Success strategy
• Fun, dynamic culture - work with a group of egoless, industry veterans that have pivoted their careers to build something meaningful and lasting
• Be part of an organization where each individual cares most about the wellbeing of each other and the world, embodying diversity, inclusion, integrity, empathy, compassion and high emotional intelligence
• Join a team that is changing the way we treat and care for mental health challenges — not just treating symptoms but addressing root causes and empowering people to heal and thrive. We work with Stanford, Harvard, UC Davis and other top universities as well as insurance companies like Cigna & Humana
• 4 weeks PTO + flexible working schedule

We are looking for someone who's truly passionate about our mission and making a difference in mental healthcare!

WHAT SUCCESS LOOKS LIKE:

• High renewal rates
• Exceptional yield capture
• High client satisfaction
• Providing feedback that we're hearing in the field to internal key stakeholders to implement change 
• Strong working relationships with internal operations, client success, care coordination and product

CRITICAL SUCCESS FACTORS:

• Alignment with our values and passion for our mission
• Efficient client onboarding
• Account overviews
• Effective communication management with assigned accounts, existing and newly signed
• Relationship Management with clients and internal relationship management with RVPs and Health Plan Directors
• Owning/empowering yield capture and supporting customer retention

FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE:

• 3-5 years of account management experience within the insurance brokerage, health plan or digital health space
• A demonstrated track record of exceptional performance
• Bachelor's required, MBA preferred

TOTAL REWARDS PACKAGE

• $70K-$85K + 7.5-10% of base variable depending on experience and geographic location
• Competitive market rate + stock options
• Benefits: Medical, Dental, Vision, & Life Insurance
• 4 weeks PTO the first year → 5 weeks PTO thereafter + 13 paid US holidays
• Internet expense reimbursement
• $400 Wellness stipend
• $250 Home Office stipend
• Full access for yourself + 2 family members or friends to the clinically proven Meru Health 12-week  holistic treatment program AND our new Coaching program (renews annually!)
• An opportunity to learn and grow extremely fast with a world-class team & partners
• An international, multicultural, inclusive, and passionate team
• Hosted local company off-sites/get-togethers (in COVID19 safe outdoor environments for the time being, of course!)
• Much more coming soon!

MORE ABOUT MERU HEALTH:  Meru Health is growing fast to meet the rapidly increasing demand for mental health services. We are on a mission to help 10 million people recover from mental health ailments by 2027. Our mission is more than business, it's personal. Our founders have lost friends and family members to depression, and we want to build a highly effective mobile treatment widely accessible to people in need. We are making mental healthcare accessible, effective, and truly outcome-driven. 

We partner with healthcare organizations, large employers and insurance companies who understand the need to offer comprehensive mental health care to members or employees, and to meet challenges so many people face with trying to access mental health care services.

At a high level, Meru Health is an online provider with licensed clinicians, a digital solution and a wearable device for our participants. Our solution is a comprehensive tool for participants to heal burnout, depression, and anxiety. Our 12-week mobile treatment program includes mindfulness and CBT practices, HRV Biofeedback, sleep medicine, nutritional psychiatry, and daily remote therapist support on weekdays. We've proven the efficacy of our approach in 4 peer-reviewed studies and we have two additional papers in peer-review.

From an organizational perspective, Meru is a flat and non-hierarchical company with Scandinavian/Nordic roots and with a high degree of independence and trust. This means that we look for people to join the company who are highly self-driven and act like entrepreneurs. This also means we expect a lot and also give a lot of freedom and room for creativity.

At Meru Health, we don't just accept differences — we celebrate, support, and thrive on them as a source of human creativity and richness of life, for the benefit of our employees, our customers, and our community. Meru Health is proud to be an equal opportunity workplace and is an affirmative action employer.

Watch this brief 1-minute animation to learn more about how our program works.

Get to know us and our culture.

Check out the science and research behind what we do.