Job Description

JOB DESCRIPTION:

Our CSR's have a 5 day work week, no evenings and no overnights.

Grow your career as we grow the company. We believe in promoting from within, and there is plenty of opportunity for the right candidate as we continue to grow.

We offer incentives for outstanding performance, and love to recognize achievements.

RESPONSIBILITIES:

• Maintain a professional, yet friendly, atmosphere for customers.
• Knowledge of our clients and staying up to date with any new promotions they may be offering
• Maintain a positive attitude and a desire to be successful
• Help troubleshoot any client issue and communicate feedback to the product team for upgrades and new features
• Accounting experience is strongly recommended: Flexible with schedule and hours within the company

QUALIFICATIONS:

• Minimum one year of proven customer service experience
• Computer skills such as MS office, etc. a definite asset
• Clear communication and effective listening skills
• Exceptional telephone skills and etiquette
• Fluent in written and spoken English
• Strong math skills; mathematically inclined
• Organized and knows how to multi-task and stay on schedule
• Flexible in responding to a variety of solutions and request
• Confidence with troubleshooting, investigating and providing solutions

About Metal Supermarkets

Have you always had a natural way with people? Do you love to help? Are you good with your hands and value great customer service? Do you think “yes” before “no?” Are you solutions driven and take pride in customer satisfaction? These traits could make you the perfect fit for a job with variety and great compensation in a stable industry with a rapidly expanding organization. Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products and cutting services to businesses and consumers. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient and knowledgeable. We’re passionate about service.

Pay: $18.00 - 20.00 per hour Supplement pay

Bonus pay, Benefits, Health insurance, Dental insurance

Job type:  Full-time, Part-time

Education:  High school degree

Work location: On-site

Company Description

Our Product is Metal. Our Passion is Service. Metal Supermarkets is the world’s largest small-quantity metal supplier with over 100 brick-and-mortar stores across the US, Canada, and United Kingdom. Known worldwide as “The Convenience Stores for MetalTM” we are your one-stop shop for all metal needs. We stock a wide variety of metals including Aluminum, Hot-Rolled Steel, Cold-Rolled Steel, Stainless Steel, Alloy Steel, Galvanized Steel, Tool Steel, Brass, Bronze and Copper. We offer value-added services such as Production Cutting, Shearing, Punching and more. Our staff are highly-specialized and will help you find the metal you need. We are metal experts.