Job Description

ROLE: CUSTOMER SUPPORT LOCATION: 7101 JAHNKE RD. RICHMOND VA 23225 CONTRACT DURATION: 12 MONTHS SHIFT HOURS: 8AM-5PM   ESSENTIAL FUNCTIONS: • Must have a reliable car to travel throughout VA to support our various hospitals. Some visits may require an overnight for which they will be reimbursed for hotel & mileage. • Must be able to troubleshoot equipment, learn to process mail and support print as needed. Will be used to support back up coverage as needed. • Possesses skills and competencies to deliver contracted customer requirements (document assembly and finishing) • Ability to lift and move up to 50 pounds • Point of contact to receive, review and electronically log customer jobs • Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers) • Operate office equipment (printer, copier, fax) • Apply asset tags to office equipment and update database • Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary • Process forms and update information using a PC • Maintain appropriate supply inventory, distribute supplies as required • Problem solve issues to complete production, delivery, and output requirements • Perform basic quality inspection before, during and after output of each production run • Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided • Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications • Operate high volume printers and copiers • Estimate, schedule and track incoming production jobs • Optimize document design for quality and reproduction • Inspect files for problem areas, including fonts, image resolution and image registration • Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution • Integrate variable data files into printed format using templates provided • Interface with customer to optimize document design for quality and reproduction utilizing web design and applications such as Quark© , Pagemark©, Adobe, etc. • Modify document layouts and impositions to achieve desired finished results • Re-engineer documents to migrate from offset to digital for printing • Apply color management, color correction, trapping and image editing • Perform network system administration or web design • Operate high volume folding and inserting mail equipment • File/document conversion (utilizing standard software) • Stage, assemble and maintain inventory for pull and pack (basic fulfillment) of packaged materials • Maintain reporting logs and information for billing • Track and store jobs as customer requires for reuse at a future date, including file back-up • Perform minimal training to customer end-users on equipment • Develops and/or writes procedures SKILLS: • Ability to demonstrate computer skills Functional knowledge of PC (keyboard functions, mouse, etc.) • Ability to demonstrate Advanced use of: MS office (Word, Excel, PowerPoint), Web / Internet / Intranet • Demonstrate ability to use / locate / configure devices (drives, files, and printers) attached to network • Able to demonstrate proficiency with desktop publishing graphics / illustration software • Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry • Able to demonstrate the ability use internet explorer for web browsing , send documents to preconfigured printer • Able to demonstrate basic math skills (division, multiplication, percentages) • Business maturity and professionalism EDUCATION: • Minimum: High School Diploma or equivalent • Required: Post high school technology training or experience • Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems