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Customer Service Representative

Metasys Technologies

Customer Service Representative

Calvert, AL
Full Time
Paid
  • Responsibilities

    Job Description

    • Primary point of contact for assigned customer accounts
    • Fosters customer relationships and has explicit understanding of customer requirements
    • Responsible for the order fulfilment processes including but not limited to:
    • Enters customer purchase orders (such as steel/material specifications, delivery information, pricing, etc.) into using SAP in a quick and error free manner
    • Monitors sales activity to ensure business plan and forecast targets are not exceeded
    • Monitors pricing guidelines for contract and spot business; monitors billing errors to achieve 0% pricing errors
    • Manages inventory and monitor supply chain to meet customer expectations
    • Manages work queues to ensure orders are fulfilled as required
    • Initiates necessary actions required to resolve any obstacles between customers' requirements and AM/NS ability to satisfy them
    • Decision maker within established guidelines in a fast-paced, sometimes stressful environment
    • Maintains open, professional communication with other departments including Sales, Technical Services, Production Planning, and Logistics regarding all aspects of customer requirements

     

    EDUCATION & ACCREDITATION:

    • Bachelor’s Degree in Business Administration, Marketing, Finance, or Supply Chain Management, or combination of education and related experience

     

    SKILLS AND EXPERIENCE:

    • 2 to 3 years demonstrated experience in Inside Sales role preferred
    • Steel industry, manufacturing, or automotive industry experience preferred
    • Highly proficient in MS Word, PowerPoint, Excel and Outlook
    • SAP or other ERP system experience desired, but not required
    • Excellent time management skills
    • Highly energetic and self-starter
    • Problem resolution and resourceful
    • Process improvement oriented
    • Demonstrates strong decision-making, analytical, and problem-solving skills
    • Able to competently handle a fast-paced environment, with strong organizational, multi-tasking, and prioritizing skills
    • Ability to deal sensitively with confidential material

     

     

    WORKING CONDITIONS:

    • Admin building
    • Possible work from home opportunity
    • Steel processing facility in Calvert, Alabama

     

    HOURS OF WORK:

    Days, Monday to Friday with extended hours as required due to periods of peak workloads

    Company Description

    ABOUT METASYS TECHNOLOGIES For nearly two decades, Metasys Technologies has built relationships with some of the most successful global organizations and have been recognized for our growth (Inc. 5000 Fastest Growing Private Companies in America), our commitment to diversity (National Minority Supplier Diversity Council Supplier of the Year), and our culture (Atlanta Business Chronicle Top Place to Work). Simply put, we are passionate about talent and want to help you achieve your goals. We believe that the best of work in the future will be completed in environments that think beyond systems and where people matter. Please visit our website to learn more: www.metasysinc.com Equal Opportunity Employer Metasys Technologies, Inc. is an Equal Opportunity Employer (EEO) and do not discriminate based on race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status. We encourage all interested applicants to apply.