Job Description

DEAR PROSPECTIVE PARTNER SUCCESS COORDINATOR,

Thank you for taking the time to visit this job ad. It’s my hope that you have precisely what I need in a new team member so I can take this listing down immediately and put you to work in the fun and rewarding job that I have available.

This is a part time 16 hour/week position and you’ll receive an hourly wage of $16/hour. YOU’LL ALSO HAVE ACCESS TO UNLIMITED GROUP TRAINING SESSIONS -- a great perk to stay fit. ☺

We’re looking for someone to come in to the office:

MONDAY-THURSDAY FROM 3PM-7PM. HOWEVER, if you’re an exceptional fit, we are a bit flexible on specific days.

Now let me tell you our awesome company, and the details of what we expect from our Partner Success Coordinator.

Method3 Fitness is a local fitness and wellness studio in San Jose, specializing in helping our partners get fit, lose weight, and build confidence. We host group training, personal training, and nutrition coaching and serve partners all over the Bay Area. Method3 Fitness has been in business since 2010 and has enjoyed great growth of our Team and our partners.

First and foremost, our Partner Success Coordinator needs to be:

PUNCTUAL, HIGHLY ORGANIZED, AND EXCELLENT AT CUSTOMER SERVICE.

This person also needs to be high energy, positive, and enjoy a fast-paced working environment.

Last: Our Team is only interested in someone who believes in our purpose and who EMBODIES our core values, so check out the information below. If who we are resonates with you and you're an "A" player, then I encourage you to continue reading to learn what's expected from our Partner Success Coordinator and hopefully choose to apply right away.

OUR PURPOSE

To make the world a more fit, healthy, and positive place, one person at a time.

OUR CORE VALUES

1. OWN YOUR ACTIONS AND OUTCOMES.

2. TAKE CARE OF THE FAMILY.

3. CONSISTENTLY DELIVER AN EXCEPTIONAL EXPERIENCE.

4. DO THE RIGHT THING.

5. KEEP THE FIRE LIT!

TASKS I NEED YOU TO PERFORM

• ANSWERING, RETURNING AND MAKING PHONE CALLS TO/FROM PARTNERS AND PROSPECTIVE PARTNERS: We receive many phone calls throughout the day from both current partners and prospective partners and you would be their first point of contact. (By the way, we call our partners “partners” and our memberships “partnerships” because we believe it’s a 2 ways street to help our partners achieve results on their fitness journey. :-) ) When you’re not here to answer the phone, many of the calls will go to voicemail. You will be responsible for returning those calls the next day. We will also provide you with appropriate scripts to utilize to call prospective partners to help them schedule trial workouts and Results Roadmap consultations.

• CALLS, CARDS, AND ASSEMBLY: We like to go the extra mile for our partners which is why you will be expected to make weekly “we miss you” calls to partners who have not recently attended Method3 Fitness. Additionally, we mail various handwritten cards that you will write on a weekly basis with appropriate scripts provided. Assembly is also something you will be responsible for including gift bags, nutrition binders, and various training folders.

• RESPONDING TO PARTNER AND PROSPECTIVE PARTNER EMAILS: We receive a large number of emails every day to which you will need to respond in a timely manner. We will provide you with some basic information to assist you in answering these emails but will expect you to be able to help each partner with their individual concerns. It is imperative that you possess excellent written and oral communication skills; in this position, you will help others by phone, email, and in person. We need someone with a great personality who can create great rapport with our members and prospective members.

• MANAGING PARTNER PROGRAMS AND DAILY BILLING: As the partner relations assistant you must be an expert at operating our business software. We will expect you to be able to add new partners to this software, as well as to upload the appropriate training packages to partner accounts. You will also be responsible for creating the training schedule, signing partners up for the correct class, and ensuring that each partner is billed the appropriate amount by verifying the daily billing.

• OVERALL ORGANIZATION AND MAINTENANCE OF THE OFFICE AND STUDIO: It will be your responsibility to ensure that each partner’s personal information is properly filed and accounted for, and that all supplies are stocked throughout the studio through weekly inventory checks. Additionally, expect to have some light vacuuming and cleaning to keep the office and studio clean and tidy.

REQUIRED SKILLS

• GOOD PHONE PERSONALITY AND ETIQUETTE: You will be talking with our partners, who are very important to us, and prospective customers, who are also very important. You must be comfortable conversing on the phone, in person, and communicating through email. You must know how to conduct yourself professionally, take clear messages, and deliver clear instructions to the prospect or partner. We’ll teach you everything you need to say and do, and you convey our message with excellent manners and professionalism at all times.

• HANDWRITING: Since you’ll be responsible for greeting cards mailed to partners and associates, we’ll need to make sure you have handwriting that is clear and legible.

• GOOGLE DOCS AND GMAIL: A great deal of your work will be via email and we primarily use Gmail and Google Docs. We also use a web-based program for our email marketing; we’ll train you on that. You need to be very comfortable and proficient with email, so proper spelling, grammar, and punctuation are a must.

• MICROSOFT OFFICE SUITE: You must be very comfortable creating documents in Word and have good Excel skills.

• PUNCTUALITY: Just like the saying, “If you’re on time, you’re late,” we expect our Partner Success Coordinator to be ready and prepared to promptly start their scheduled shift. It also means being prepared and on time for any partner or business meetings.

• THOUGHTFULNESS AND ORGANIZATION: We need you to be able to work independently and think for yourself, as well as to be extremely organized. We don’t want robots; we want people who will learn and grow with us. :-)

• BE A TEAM PLAYER: At Method3 Fitness, all of our fitness coaches, managers, and partners, work together as a Team. It is imperative that you be able to work well with others to help foster the community feel that we strive to create.

HOW TO APPLY

WE’RE LOOKING TO HIRE THE RIGHT PERSON RIGHT AWAY. If this job sounds good to you, and you are interested in becoming a part of our Team please apply now.

Thanks! We look forward to speaking with you!

John Heringer

Chief Motivator, Method3 Fitness

1918 Camden Avenue

San Jose, CA 95124

P.S. As you may have noticed, enthusiasm and a positive attitude go a long way at Method3 Fitness. We’re a very positive and upbeat Team and we appreciate those qualities in others. As long as you excel at organization, excellent customer service and punctuality and you have the skills I mentioned above, YOU’RE DEFINITELY A CANDIDATE! GOOD LUCK!