The Technical Trainer II will train customers, contractors and company personnel in the application, operation,

maintenance, and installation of Company software products.

Primary Responsibilities:

• Develop training plans and curricula and manage training development and delivery.

• Develop training plans for Support Services, Sales and other departments as new releases of software and hardware become available.

• Develop, deliver and maintain on-line training modules currently delivered via WebEx.

• Develop and teach classes in the most advanced applications, operation, maintenance and installation of company software products.

• Teach classes at regional training facilities, customer locations and via WebEx.

• Coordinate training activities (room setup, courseware shipping, travel accommodations, etc.) for all training events.

• Deliver presentations and seminars at trade shows and user conferences as requested.

• Research the training needs of our customers and implement or recommend improvements.

• Develop and maintain courseware material used for training events. This material may include manuals, handouts, presentations, multi-media, etc.

• Develop and deliver customized training at customer locations.

• Guide students in the performance of class exercises.

• Coordinate the learning environment and evaluation of student performance against objectives.

• Assist in training and evaluating other instructors against certification requirements.

• Receive feedback for classes conducted and communicate that to the training group.

• Support other departments as required.

• Represent Company in a positive, professional manner when working with both external and internal customers.

• Support and adhere to Company’s Code of Conduct and Ethics Policy.

• Perform other duties as assigned or required.

Required Skills

• Understanding of how utilities operate, various back end IT systems (MDM, AMI, OMS, GIS, DMS, SCADA, CIS, DRMS) that they use, information stored in these systems, their functionality and operation.
• Understanding of the electric power distribution system, power flows, typical distribution assets and their use, common utility operational concerns, common electrical terminology.
• Excellent presentation and communication skills.
• Can develop and design training curricula.
• Can run software demos for customers.
• Ability to consistently project Landis+Gyr core values.
• Strong self-initiative and willingness to accept challenging projects.
• Ability to work independently with limited supervision.
• Ability to effectively communicate both verbally and in writing.
• Strong planning and organizational skills.
• Must be able to work according to established training procedures.
• Ability to develop industry standard training sessions.
• Ability to meet all requirements for instructor certification.
• Ability to read, analyze, and interpret common scientific and technical journals.
• Individual must be willing and able to travel at least 50%.
• Must have valid driver's license.
• Excellent Computer knowledge.
• Solid skill in Microsoft Office Suite.

Required Experience

• Bachelor degree in electronics, computer science, or related field, plus three to five years’ experience in technical training.
• Electric utility industry experience strongly preferred.
• Solid understanding of smart grid and smart metering industry.
• Advanced level knowledge and understanding of software analytics and utility data.

• Understanding of how utilities operate, various back end IT systems (MDM, AMI, OMS, GIS, DMS, SCADA, CIS, DRMS) that they use, information stored in these systems, their functionality and operation.
• Understanding of the electric power distribution system, power flows, typical distribution assets and their use, common utility operational concerns, common electrical terminology.
• Excellent presentation and communication skills.
• Can develop and design training curricula.
• Can run software demos for customers.
• Ability to consistently project Landis+Gyr core values.
• Strong self-initiative and willingness to accept challenging projects.
• Ability to work independently with limited supervision.
• Ability to effectively communicate both verbally and in writing.
• Strong planning and organizational skills.
• Must be able to work according to established training procedures.
• Ability to develop industry standard training sessions.
• Ability to meet all requirements for instructor certification.
• Ability to read, analyze, and interpret common scientific and technical journals.
• Individual must be willing and able to travel at least 50%.
• Must have valid driver's license.
• Excellent Computer knowledge.
• Solid skill in Microsoft Office Suite.