Primary responsibility is the daily analysis, coordination and execution of maintenance activities relating to the RF Network (Cell Masters, MicroCell Controllers, Repeaters, Meters, One-Way and Two-Way Network Devices and Telecommunications equipment).
- Daily review of system reports for network/meter failures. Prioritize, coordinate, troubleshoot and perform RF maintenance activities as required.
- Daily coordination with Network Analysts and Meter Technicians in support of meter read performance and network maintenance.
- Maintain accuracy in databases; Ranger, ARS, etc.
- Operate Bucket Truck in support of maintenance activities when required.
- Perform On-Call duties, when assigned, to support network maintenance during off hours to include nights, weekends and holidays.
- Maintain daily/weekly/monthly maintenance log (Performance Metrics Update). Perform RF Test Bench repairs/analysis.
- Warehouse/Inventory upkeep as required.
- Perform Preventative Maintenance for network equipment as scheduled (semi-annual for CMs).
- Perform meter investigations (groups or individual meters).
- Perform network optimization (analyze MCC/Repeater moves and removals).
- Install/Repair meter antennas as required.
- Participate in cross training with analysts, meter maintenance and warehouse technicians to include performing basic network/meter analysis and meter maintenance.
- Represent Company in a positive, professional manner when working with both external and internal customers.
- Support and adhere to Company’s Code of Conduct and Ethics Policy.
- Perform other duties as assigned or required.
- Provide assistance to customers in implementation, operation, training and problem resolution.
- Respond to customer inquiries in a timely manner and follow through to a successful resolution.
- Travel to other customer sites to assist with RF Tech duties when appropriate.
Required Skills
Must be able to lift 50 lbs. and meet weight restrictions (270 lbs) for bucket trucks.
Must be able to work wearing safety equipment.
Must be able to work on ladders and in inclement weather.
Personal Computer knowledge: Familiarity with Microsoft Office Suite; Keyboard/typing skills.
Ability to effectively communicate both verbally and in writing.
Required Experience
- 2-year degree from technical institution, military training, or 3 years minimum successful performance in related industry.
- Experience in MS Office packages as well as ability to understand and learn customized computer software. Knowledge in UNIX, Oracle, QHSE is required.
- Must possess and maintain a valid driver’s license.
EOE/AA/M/F/VET/DISABILITY/VEVRAA/FEDERAL CONTRACTOR