The Director, Complex Care Management oversees the Complex Care Management program implementation and staff across the Boston Medical Center Health System’s (BMCHS) Accountable Care Organizations (ACO), which includes hospitals, primary care clinics, and community health centers across Massachusetts including the Greater Boston, Southeast MA, South Shore and Springfield/Holyoke areas.
In close partnership with the Medical Director of Population Health Services, the Director will be responsible for setting a strategic vision for Complex Care Management and overseeing day-to-day operations of the program. He/she will maintain close monitoring of outcomes and performance data, be responsible for adjusting program design and implementation to achieve program goals, and be accountable for helping to drive quality outcomes. Additionally, the Director will continue to innovate and build programs and collaborations that enhance BMCHS’s complex care management programs by leading efforts to develop targeted programs that impact the highest cost patients, such as a homelessness programs, clinical specialty programs (i.e. End Stage Renal Disease, Sickle-Cell Disease, palliative care), and other community collaborations that strengthen connections across the continuum of care.
The Director will have the key responsibility for recruitment and retention of high-performing care management teams and will play a mission critical leadership role in interfacing with clinical sites to optimize integration of care management teams into existing clinical operations.
Key Functions/Responsibilities:
Care Management Program Management
Care Management Team Leadership
Metrics
Position will perform other duties as assigned
Qualifications:
Education:
Experience:
Competencies, Skills, and Attributes:
Required Skills Required Experience
+--------------------------------------------------------------------------+ | KNOWLEDGE, SKILLS, & ABILITIES | +--------------------------------------------------------------------------+ | - Excellent computer skills including Outlook, MS Word, Excel, | | Access, PowerPoint. | | - Ability to interact and communicate effectively with other Agency | | and departmental personnel. | | - Ability to learn and understand online software applications. | | - Ability to plan, develop and implement projects while promoting a | | teamwork environment. | | - Ability to multi-task. Ability to establish work priorities, | | allocate workloads and work under pressure. | | - Some college or professional education is a plus. | | - Available to occasionally work evenings or weekends for special | | events. | | | | | +--------------------------------------------------------------------------+