Job Description
MetroNet has an immediate opening for an energetic; customer focused BUSINESS CUSTOMER SUPPORT IN PADUCAH, KY!
At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the _Best Places to Work in 2020 _by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!
WHAT IS IN IT FOR YOU?
JOB SUMMARY:
The Business Customer Service Associate will answer inbound calls from customers with billing issues, technical issues or general questions regarding business services. They will assist with customer questions and concerns on all products and services offered by MetroNet through research and resolution using various tools and systems. This role activates services, maintains appropriate records, prepares required reports, and updates customer accounts.
WHAT YOU WILL BE DOING:
Answers customer/client requests or inquiries concerning services and products and reports problem areas.
Utilizes various systems and tools to assist and service customers.
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer’s needs.
Responsible for troubleshooting
May perform other related duties and responsibilities as assigned and/or required.
Solid problem-solving skills for the purpose of determining and solving customer billing issues and service effecting issues.
WHAT YOU NEED FOR THIS POSITION:
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
#ZR
Company Description
Headquartered in Evansville, Indiana, MetroNet is a customer-focused company providing cutting-edge fiber optic telecommunication services, including high-speed Fiber Internet, full-featured Fiber Phone, Fiber IPTV with a wide variety of programming, and a home security product called MetroNet SmartHome. We got our start in 2005, with our first fiber optic network in Greencastle, Indiana, and have since expanded into 50+ communities throughout Indiana, Illinois, and Kentucky. All MetroNet services are delivered across our 100% fiber-optic network made up of thousands of miles of fiber optic cables connected directly to homes and businesses. At MetroNet, we are committed to bringing state-of-the-art telecommunication services to the communities we serve by delivering services comparable or superior to those offered in large metropolitan areas. This commitment not only means better internet, television and telephone options for our customers today but also the capacity to continually provide additional products and services in the future as new uses for 100% fiber are developed. Our commitment to our communities doesn’t stop at bringing exciting new technology. We’re also proud to have local retail stores, staffed with friendly associates and technicians who actually live in the communities we serve. We find it is always reassuring to see a familiar face when your services are installed or when you stop by our store. Our innovative store design allows customers to test drive MetroNet products at interactive kiosks, sign up for services, pay their bills, and much more.