Job Description

Metroplex Medical Supply is a leading Durable Medical Equipment Company seeking the right candidate to join our team! The core responsibilities will be handling workflow related tasks, entering patient/customer information, follow-up, and other necessary front-end related duties. We are looking for a punctual, highly energetic, organized, self-starter with a keen attention to detail. The ideal candidate will possess the following skills and perform the duties listed below:

SKILLS

· Sense of urgency and responsiveness to patients, physician’s office, team members, and customers

· Work independently and as part of a team

· Must be able to accurately perform simple mathematical calculations manually and in Excel

· Helpful, knowledgeable and polite while maintaining a positive attitude

· Maintain confidentiality and practice discretion and caution when handling sensitive company and patient information

· Self-motivated, organized, time-management and deductive problem-solving skills

· Ability to multi-task while meeting quality standards

· Attention to detail

· Basic understanding of medical insurance benefits and eligibility

· Familiar with medical terminology

RESPONSIBILITIES

· Provide service for all patients and retail/walk-in requests

· Manage all aspects of patient intake: answering the phone, receiving faxes, collecting patient and referral information, assembling patient charts and processing paperwork

· Manage patient accounts with contact information, insurance and financial information in a confidential manner

· Provide effective customer service in all communications with patients and referral sources both verbally and in writing

· Prepare complete and accurate files for billing department

· Verify Medicare, Medicaid and private insurance coverage information and eligibility

· Comply with applicable laws and regulations including HIPAA

· Manage inventory of medical equipment and office supplies, as well as coordinate reordering supplies

· Perform other duties as assigned

· Lift 10lbs (rarely needed)

BENEFITS

• Health Insurance
• Dental Insurance
• Paid Time Off
• 401K Plan

JOB TYPE: Full-time

WORK ENVIRONMENT: Office with retail

OFFICE EQUIPMENT: Fax machine, copier, printer, multi-line phone, and computer

SCHEDULE: 8am-4:30pm M-F