Position: Operations Manager

Location: Houston

Full Time- Exempt

Operations Manager Position Summary

The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis Parking standards.

Operations Manager Duties and Responsibilities

Manage a team of hourly employees

Schedule shifts and verify time & attendance tracking

Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis Parking standards

Interview, hire, and develop team members

Ensure team members complete all necessary training

Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)

Control spending and keep expenses within approved budget

Maintain maintenance control documents while meeting maintenance goals

Promote safe work practices by conducting safety audits and coaching individual staff members

Work closely with the client to define performance measurements and execution

Ensure all client operational documentation is compete and recorded for client and Metropolis Parking records

Ensure Metropolis Parking's standards of Customer Service are met

Greet customers and clients in a courteous manner

Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires

Observe and coach team members to meet customer service standards

Implement company initiatives and processes

Conduct performance evaluations that are timely and constructive

Perform specific operational responsibilities as required based on the needs of the assigned location

Perform other duties as assigned

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.

Incumbent must be able to

Stand for up to six (6) consecutive hours

Work outdoors in all weather conditions

Communicate effectively in written and spoken English with team members and customers

If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes

If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location

Position Qualifications

Skills and Abilities

Ability to plan and manage time for multiple tasks to meet established deadlines

Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information

Able to detect safety concerns and adjust accordingly

Must be able to communicate effectively in both written and verbal form

Must maintain confidentiality of all work-related information

Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion

Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines

Education and Experience

High School Diploma or GED required; some college preferred

Prior business experience preferred

Scheduling and payroll knowledge a plus

Certificates and Licenses

If working in a valet or shuttle operation, a clean driving record and current driver license must be maintained

Other Requirements

Must be at least 21 years of age

Must be able to work a flexible 40-hour week, including nights and weekends

May be required to travel to and from local assigned client sites

Expected to constantly work in all outdoor weather conditions

Follow appropriate grooming standards; may be required to wear a uniform at times