IT Network Engineer III
HOW WILL YOUR ROLE IMPACT FIRST COMMAND?
At First Command, our mission is coaching those who serve in pursuit of financial security. Our strategy is to deliver face-to-face coaching at every stage of your life. We do that by building lasting bonds, standing with you through all of life’s changes, partnering with you so that you can enjoy lifelong financial security and we are committed to making a difference in the military community.
First Command’s military-focused hiring strategy dates back to the company’s founding in 1958. We are proud to rank among the nation’s top employers of military vets and spouses - offering rewarding financial services careers for those who serve.
The Personal Banking Associate is a first line service position responsible in delivering personalized service to our clients and advisors across globe. The primary responsibility of this role is to handle inbound calls, emails, and secure messages in a fast pace environment while delivering a world class experience. In this role, you will be required to make real-time decisions based on a thorough knowledge of all bank products, tools, services, and processes.
WHAT WILL YOU BE DOING?
Member of First Command Bank’s multi-channel contact center supporting:
Cross-sell consumer banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system
Proactively manages risk in every business, product, and service transaction leveraging available tools
WHAT SKILLS/QUALIFICATIONS DO YOU NEED?
EDUCATION
WORK EXPERIENCE
Minimum 2 years bank contact center experience and/or bank operations in a highly complex environment
3+ years’ experience working with digital products, including mobile, online and e-commerce
2+ years’ experience working with Jack Henry Silverlake core
KNOWLEDGE, SKILLS AND ABILITIES
Must possess discernment in being able to apply bank policy and regulations in all situations
Must demonstrate a history of:
3+ years of experience using Microsoft Office Suite, Word, and Outlook and must be able to learn other software specific to First Command Bank and Channel Management
Passion for serving the military
Disclaimer
The information of this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
#LI-NC1
Required Skills Required Experience
+--------------------------------------------------------------------------+ | Reasonable Accommodations Statement | +--------------------------------------------------------------------------+ | To perform this job successfully, an individual must be able to perform | | each essential duty satisfactorily. Reasonable Accommodations may be | | made to enable qualified individuals with disabilities to perform the | | essential functions. | +--------------------------------------------------------------------------+ | Essential Functions Statement(s) | +--------------------------------------------------------------------------+ | - Install, upgrade and maintain Network Monitoring tools and | | applications 5% | | - Install and maintain data center hardware, software installation and | | upgrades on LAN/WAN including but not limited to switches, routers, | | firewalls, DHCP and IP Addressing. 25% | | - Develop and document Best Practices on related technical matters | | including network diagrams and documentation.10% | | - Network Equipment Tracking and Troubleshooting 10% | | - Establish and manager vendor relationships including | | telecommunications5% | | - Network Solution research, testing and implementation 20% | | - Develop, deploy and test network disaster recovery plans 5% | | - Attendance during regular work hours and overtime as required. | | - Other Duties and projects as assigned. 20% | +--------------------------------------------------------------------------+ | | | | | POSITION QUALIFICATIONS | +--------------------------------------------------------------------------+ | Competency Statement(s) | +--------------------------------------------------------------------------+ | +----------------------------------------------------------------------- | | ---+ | | | Accuracy - performs work accurately and thoroughly. | | | | | +----------------------------------------------------------------------- | | ---+ | | | Active Listening - Attend to, convey, and understand the comments and | | | | | | questions of others. | | | | | +----------------------------------------------------------------------- | | ---+ | | | Initiative - solves problems and reach goals. | | | | | +----------------------------------------------------------------------- | | ---+ | | | Interpersonal Skills - gets along with a variety of personalities and | | | | | | individuals | | | | | +----------------------------------------------------------------------- | | ---+ | | | Judgment - exhibits sound and accurate judgment | | | | | +----------------------------------------------------------------------- | | ---+ | | | Motivation - inspires oneself and others. | | | | | +----------------------------------------------------------------------- | | ---+ | | | Oral Communication - Speaks clearly and persuasively. | | | | | +----------------------------------------------------------------------- | | ---+ | | | Organized - follows a systematic method to perform a task. | | | | | +----------------------------------------------------------------------- | | ---+ | | | Resource Management - optimally uses available equipment, facilities | | | | | | materials & personnel. | | | | | +----------------------------------------------------------------------- | | ---+ | | | Teamwork - balances team and individual responsibilities | | | | | +----------------------------------------------------------------------- | | ---+ | | | Written Communication - writes clearly and concisely. | | | | | +----------------------------------------------------------------------- | | ---+ | | | Accuracy - performs work accurately and thoroughly. | | | | | +----------------------------------------------------------------------- | | ---+ | +--------------------------------------------------------------------------+