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IT Operations Intern

MiTek Industries

IT Operations Intern

Chesterfield, MO
Internship
Paid
  • Responsibilities

    MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal – making our customers successful.

     

    The intern position will provide assistance with operational, support, technical, and administrative efforts within the Operations team.  These tasks will include but not be limited to SCCM configuration/reporting, hardware troubleshooting and auditing, Service Now content and workflow management, and software support.  Other tasks include documentation and training.

    Required Skills

     

    REASONABLE ACCOMMODATIONS STATEMENT

     

    To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

     

    ESSENTIAL FUNCTIONS STATEMENT(S)

     

    • Install and configure Windows operating systems and software.
    • Management and support of Service Now content
    • SCCM management and reporting
    • Enhance monitoring, documentation, and policies
    • Improve digital signage solution
    • Understanding of computer and software support.
    • Basic understanding of common IT terms and concepts such as CPU, memory, storage, network protocols, servers, routers, switches, cloud, and database.

     

    POSITION QUALIFICATIONS

     

    COMPETENCY STATEMENT(S)

     

    +--------------------------+--------------------------+--------------------------+ |   |   | Interactions With Others | | | | - Must be a team player | | | | who interacts well with | | | | other members of the | | | | development team. | +--------------------------+--------------------------+--------------------------+ |   |   | Interpersonal Skills - | | | | Focuses on solving | | | | conflict, not blaming; | | | | Maintains | | | | confidentiality; Listens | | | | to others without | | | | interrupting; Keeps | | | | emotions under control; | | | | Remains open to others | | | | ideas and tries new | | | | things.  | +--------------------------+--------------------------+--------------------------+ |   |   | Judgment - Displays | | | | willingness to make | | | | decisions; Exhibits | | | | sound and accurate | | | | judgment; Supports and | | | | explains reasoning for | | | | decisions; Includes | | | | appropriate people in | | | | decision-making process; | | | | Makes timely decisions.  | +--------------------------+--------------------------+--------------------------+ |   |   | Motivation - Sets and | | | | achieves challenging | | | | goals. Demonstrate | | | | persistence and overcome | | | | obstacles. Measure self | | | | against standard of | | | | excellence. Take | | | | calculated risks to | | | | accomplish goals.  | +--------------------------+--------------------------+--------------------------+ |   |   | Oral Communication - | | | | Speaks clearly and | | | | persuasively in positive | | | | or negative situations; | | | | Listens and gets | | | | clarification; Responds | | | | well to questions; | | | | Participates in | | | | meetings.  | +--------------------------+--------------------------+--------------------------+ |   |   | Teamwork - Balances team | | | | and individual | | | | responsibilities; | | | | Exhibits objectivity and | | | | openness to others | | | | views; Gives and | | | | welcomes feedback; | | | | Contributes to building | | | | a positive team spirit; | | | | Puts success of team | | | | above own interests; | | | | Able to build morale and | | | | group commitments to | | | | goals and objectives; | | | | Supports everyone's | | | | efforts to succeed.  | +--------------------------+--------------------------+--------------------------+ |   |   | Written Communication - | | | | Writes clearly and | | | | informatively; Edits | | | | work for spelling and | | | | grammar; Varies writing | | | | style to meet needs; | | | | Presents numerical data | | | | effectively; Able to | | | | read and interpret | | | | written information.  | +--------------------------+--------------------------+--------------------------+ |   |   | Working Relationships - | | | | Ability to obtain and | | | | appropriate the proper | | | | usage of equipment, | | | | facilities, materials, | | | | as well as personnel.  | +--------------------------+--------------------------+--------------------------+ |   |   | Accuracy - Ability to | | | | perform work accurately | | | | and thoroughly.  | +--------------------------+--------------------------+--------------------------+ |   |   | Active Listening - | | | | Ability to actively | | | | attend to, convey, and | | | | understand the comments | | | | and questions of | | | | others.  | +--------------------------+--------------------------+--------------------------+ |   |   | Initiative - Ability to | | | | make decisions or take | | | | actions to solve a | | | | problem or reach a | | | | goal.  | +--------------------------+--------------------------+--------------------------+

     

     

    SKILLS & ABILITIES

    EDUCATION:

    +--------------------------------------------------------------------------+ | Currently engaged in receiving or have an Associates/Bachelors Degree, | | Computer Technology, Information Systems or related field or equivalent | | experience: Required | +--------------------------------------------------------------------------+

    COMPUTER/ORGANIZATION SKILLS:

    • Knowledge of Windows 7,8,10,2008/2008R2/2012R2/2016R2 server operating systems, MS Active Directory, networking protocols, scripting languages.

    • Classroom/Work Experience writing programs or scripts. PowerShell experience preferred.

    • Strong organizational and multitasking skills, tracking status and communicating with multiple team members.

    • Strong writing skills for technical and non-technical documents.

    • Process Oriented/re-engineering skills.

    • Strong problem solving/issue resolution skills.

    • Self motivated, detail oriented, and sense of ownership.

    • Strong interpersonal and coordination/team building skills.

    • Manufacturing industry experience a plus.

    • Systems thinking - the ability to see how parts interact with the whole (big picture thinking)

    • Time management and prioritization

     

    OTHER REQUIREMENTS:

    Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to proactively address business needs in innovative ways. Strong sense of urgency and strong commitment to quality.   

    Required Experience

    MITEK IS AN E-VERIFY AND DRUG AND TOBACCO-FREE WORKPLACE

     

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY STATUS, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW.

  • Qualifications

     

    REASONABLE ACCOMMODATIONS STATEMENT

     

    To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

     

    ESSENTIAL FUNCTIONS STATEMENT(S)

     

    • Install and configure Windows operating systems and software.
    • Management and support of Service Now content
    • SCCM management and reporting
    • Enhance monitoring, documentation, and policies
    • Improve digital signage solution
    • Understanding of computer and software support.
    • Basic understanding of common IT terms and concepts such as CPU, memory, storage, network protocols, servers, routers, switches, cloud, and database.

     

    POSITION QUALIFICATIONS

     

    COMPETENCY STATEMENT(S)

     

    +--------------------------+--------------------------+--------------------------+ |   |   | Interactions With Others | | | | - Must be a team player | | | | who interacts well with | | | | other members of the | | | | development team. | +--------------------------+--------------------------+--------------------------+ |   |   | Interpersonal Skills - | | | | Focuses on solving | | | | conflict, not blaming; | | | | Maintains | | | | confidentiality; Listens | | | | to others without | | | | interrupting; Keeps | | | | emotions under control; | | | | Remains open to others | | | | ideas and tries new | | | | things.  | +--------------------------+--------------------------+--------------------------+ |   |   | Judgment - Displays | | | | willingness to make | | | | decisions; Exhibits | | | | sound and accurate | | | | judgment; Supports and | | | | explains reasoning for | | | | decisions; Includes | | | | appropriate people in | | | | decision-making process; | | | | Makes timely decisions.  | +--------------------------+--------------------------+--------------------------+ |   |   | Motivation - Sets and | | | | achieves challenging | | | | goals. Demonstrate | | | | persistence and overcome | | | | obstacles. Measure self | | | | against standard of | | | | excellence. Take | | | | calculated risks to | | | | accomplish goals.  | +--------------------------+--------------------------+--------------------------+ |   |   | Oral Communication - | | | | Speaks clearly and | | | | persuasively in positive | | | | or negative situations; | | | | Listens and gets | | | | clarification; Responds | | | | well to questions; | | | | Participates in | | | | meetings.  | +--------------------------+--------------------------+--------------------------+ |   |   | Teamwork - Balances team | | | | and individual | | | | responsibilities; | | | | Exhibits objectivity and | | | | openness to others | | | | views; Gives and | | | | welcomes feedback; | | | | Contributes to building | | | | a positive team spirit; | | | | Puts success of team | | | | above own interests; | | | | Able to build morale and | | | | group commitments to | | | | goals and objectives; | | | | Supports everyone's | | | | efforts to succeed.  | +--------------------------+--------------------------+--------------------------+ |   |   | Written Communication - | | | | Writes clearly and | | | | informatively; Edits | | | | work for spelling and | | | | grammar; Varies writing | | | | style to meet needs; | | | | Presents numerical data | | | | effectively; Able to | | | | read and interpret | | | | written information.  | +--------------------------+--------------------------+--------------------------+ |   |   | Working Relationships - | | | | Ability to obtain and | | | | appropriate the proper | | | | usage of equipment, | | | | facilities, materials, | | | | as well as personnel.  | +--------------------------+--------------------------+--------------------------+ |   |   | Accuracy - Ability to | | | | perform work accurately | | | | and thoroughly.  | +--------------------------+--------------------------+--------------------------+ |   |   | Active Listening - | | | | Ability to actively | | | | attend to, convey, and | | | | understand the comments | | | | and questions of | | | | others.  | +--------------------------+--------------------------+--------------------------+ |   |   | Initiative - Ability to | | | | make decisions or take | | | | actions to solve a | | | | problem or reach a | | | | goal.  | +--------------------------+--------------------------+--------------------------+

     

     

    SKILLS & ABILITIES

    EDUCATION:

    +--------------------------------------------------------------------------+ | Currently engaged in receiving or have an Associates/Bachelors Degree, | | Computer Technology, Information Systems or related field or equivalent | | experience: Required | +--------------------------------------------------------------------------+

    COMPUTER/ORGANIZATION SKILLS:

    • Knowledge of Windows 7,8,10,2008/2008R2/2012R2/2016R2 server operating systems, MS Active Directory, networking protocols, scripting languages.

    • Classroom/Work Experience writing programs or scripts. PowerShell experience preferred.

    • Strong organizational and multitasking skills, tracking status and communicating with multiple team members.

    • Strong writing skills for technical and non-technical documents.

    • Process Oriented/re-engineering skills.

    • Strong problem solving/issue resolution skills.

    • Self motivated, detail oriented, and sense of ownership.

    • Strong interpersonal and coordination/team building skills.

    • Manufacturing industry experience a plus.

    • Systems thinking - the ability to see how parts interact with the whole (big picture thinking)

    • Time management and prioritization

     

    OTHER REQUIREMENTS:

    Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to proactively address business needs in innovative ways. Strong sense of urgency and strong commitment to quality.