Casa Systems, Inc. is a leading provider of next-generation ultra-broadband distributed and virtualized architectures in mobile, fixed telecom and cable networks. As the original supplier of commercially deployed CCAP systems that delivers voice, video, and data over a single port, Casa continues a tradition that brings leading edge solutions to hundreds of service providers around the world. At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the world connected. We harness our passion for innovation to drive technological solutions that allow service providers to do amazing things that improve the way we live.
We are seeking to hire a TECHNICAL SUPPORT ENGINEER to join our growing team of technical support experts providing cutting edge technology solutions employing a "Follow the Sun" support strategy to provide customers with first-line technical assistance by phone (<10%) and email to support Casa’s DOSCIS 3.1 Cable Modem Termination System (CMTS) products, LTE/5G products and intelligent video processing solutions for broadcast and unicast services based at our corporate headquarters located in Andover, MA, USA.
This is a highly-visible, high-impact position, key in maintaining highest levels of customer satisfaction. Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Candidate must be willing to take on new challenges. This position offers is an exceptional career development opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
Casa Systems, Inc. participates in the E Verify program. Casa Systems is committed to fostering a diverse workforce and inclusive work environment free from unlawful employment discrimination and without barriers to Equal Employment Opportunity (EEO).
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Required Skills Required Experience
SPECIFIC REQUIREMENTS
PHYSICAL REQUIREMENTS