We have a great opportunity for an experienced HR professional who enjoys people and thrives in a dynamic, fast-paced environment. 

The Senior Human Resources Generalist is a key business partner to assigned departments within AAA Life. This role provides HR support and expertise in the core functional areas of Human Resources with significant focus on HR operations, performance management and employee relations but will also provide insight and solutions that add value and advance the mission, vision and business objectives of the Company. This position is responsible for implementing tactical and strategic HR programs and is continuously evaluating and optimizing operations efficiencies and promoting excellence in internal customer service.

• Serves as the primary HR contact and expert for assigned departments and applies HR concepts to support the needs of the departments.
• Builds credibility within assigned departments by demonstrating an understanding of the business strategy and challenges, aligning the departments' short-term and long-term people goals with the business strategy, and facilitating and implementing initiatives to assist the business in achieving success.
• Recommends, develops and implements programs to promote employee performance, engagement, satisfaction and retention.
• Analyzes employee relations issues. Investigates employee complaints, including complex matters, consults with legal and senior leadership as appropriate and makes sound, timely recommendations for management action and follow-through to ensure closure.
• Influences department managers consistently to follow appropriate processes and properly document issues.
• Communicates with and educates assigned departments on the Company's human resource policies and procedures.
• Champions change and effectively guides management and associates through organizational change.
• Coaches all levels of managers on how to develop their associates and improve performance. Assists with creation and execution of development plans.
• Improves and streamlines operations through the continuous assessment of policies, procedures and program effectiveness/value, leveraging technology whenever possible.
• Generates monthly Human Resources operational metrics to include employment activity, turnover reporting, analysis of exit interviews and other metrics as assigned.
• Involved in projects as assigned (e.g. administration of engagement surveys, implementation and enhancements of new technologies, analyzing candidate assessment tools for implementation, utilization, and effectiveness, administering and analyzing exit interview results).
• Other duties as assigned.

Required Skills

COMMUNICATION - Excellent listening, oral and written communication skills. Excellent grammar and proofreading skills.

PROBLEM SOLVING - uses critical thinking skills to solve problems and achieve effective solutions. Demonstrates ability to sort complex issues, takes all critical information into account, and makes timely decisions. Demonstrates critical thinking skills. Demonstrates the ability to see beyond the obvious and think outside of defined norms. 

PROJECT MANAGEMENT - Coordinates projects. Communicates changes and progress.

CUSTOMER SERVICE - Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments.

INTERPERSONAL SKILLS - Focuses on solving conflict. Maintains confidentiality. Remains open to others' ideas and tries new things.

TEAMWORK – Works well in a team environment, Balances team and individual responsibilities.

ORGANIZATIONAL SUPPORT - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values.

JUDGMENT - Exhibits sound and accurate judgment. Includes appropriate people in decision-making process.

PLANNING/ORGANIZING - Prioritizes and plans work activities. Uses time efficiently.

PROFESSIONALISM - Approaches others in a tactful manner. Treats others with respect and consideration. Accepts responsibility for own actions. Follows through on commitments.

QUALITY - Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.

ADAPTABILITY - Adapts to changes. Manages competing demands. Ability to prioritize multiple tasks, meet deadlines and be a proactive thinker.

INITIATIVE - takes the initiative to identify new challenges or opportunities. Brings different ideas together, combining them to produce a new outcome. Demonstrates strong desire to try new ways of doing business. 

COMPUTER SKILLS – Proficient skills and ability are required utilizing Microsoft Office programs (e.g. Word, Excel, PowerPoint). Demonstrated ability to effectively navigate Human Resource Management Systems and other related systems used by department. Ability to navigate job related Internet sites.

Required Experience

• Bachelor's degree in Human Resources required
• 5 years of HR Generalist experience required; HR Certification preferred.
• Must possess a broad knowledge of most HR functional areas with in  depth of knowledge in employee relations  and HR operations

COMMUNICATION - Excellent listening, oral and written communication skills. Excellent grammar and proofreading skills.

PROBLEM SOLVING - uses critical thinking skills to solve problems and achieve effective solutions. Demonstrates ability to sort complex issues, takes all critical information into account, and makes timely decisions. Demonstrates critical thinking skills. Demonstrates the ability to see beyond the obvious and think outside of defined norms. 

PROJECT MANAGEMENT - Coordinates projects. Communicates changes and progress.

CUSTOMER SERVICE - Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments.

INTERPERSONAL SKILLS - Focuses on solving conflict. Maintains confidentiality. Remains open to others' ideas and tries new things.

TEAMWORK – Works well in a team environment, Balances team and individual responsibilities.

ORGANIZATIONAL SUPPORT - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values.

JUDGMENT - Exhibits sound and accurate judgment. Includes appropriate people in decision-making process.

PLANNING/ORGANIZING - Prioritizes and plans work activities. Uses time efficiently.

PROFESSIONALISM - Approaches others in a tactful manner. Treats others with respect and consideration. Accepts responsibility for own actions. Follows through on commitments.

QUALITY - Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.

ADAPTABILITY - Adapts to changes. Manages competing demands. Ability to prioritize multiple tasks, meet deadlines and be a proactive thinker.

INITIATIVE - takes the initiative to identify new challenges or opportunities. Brings different ideas together, combining them to produce a new outcome. Demonstrates strong desire to try new ways of doing business. 

COMPUTER SKILLS – Proficient skills and ability are required utilizing Microsoft Office programs (e.g. Word, Excel, PowerPoint). Demonstrated ability to effectively navigate Human Resource Management Systems and other related systems used by department. Ability to navigate job related Internet sites.