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Welder

First Command Financial Services, Inc.

Welder

Fort Worth, TX
Full Time
Paid
  • Responsibilities

    HOW WILL YOUR ROLE IMPACT FIRST COMMAND?

     

    At First Command, our mission is coaching those who serve in pursuit of financial security.  Our strategy is to deliver face-to-face coaching at every stage of your life.  We do that by building lasting bonds, standing with you through all of life’s changes, partnering with you so that you can enjoy lifelong financial security and we are committed to making a difference in the military community.

     

    First Command’s military-focused hiring strategy dates back to the company’s founding in 1958. We are proud to rank among the nation’s top employers of military vets and spouses - offering rewarding financial services careers for those who serve.

     

    The Personal Banking Associate is a first line service position responsible in delivering personalized service to our clients and advisors across globe.  The primary responsibility of this role is to handle inbound calls, emails, and secure messages in a fast pace environment while delivering a world class experience.  In this role, you will be required to make real-time decisions based on a thorough knowledge of all bank products, tools, services, and processes.

     

     

    WHAT WILL YOU BE DOING? 

     

    • Member of First Command Bank’s multi-channel contact center supporting:

      • New and existing client and advisor accounts
      • Mobile & online banking support
      • Loan servicing
      • Transaction assistance
      • Bill pay
      • Paperless enrollment
      • Credit and debit card services
      • Deposit account maintenance
    • Cross-sell consumer banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system

    • Proactively manages risk in every business, product, and service transaction leveraging available tools

     

     

    WHAT SKILLS/QUALIFICATIONS WILL YOU NEED? 

     

    EDUCATION

    • Bachelor’s degree preferred

     

    WORK EXPERIENCE

    • Minimum 2 years bank contact center experience and/or bank operations in a highly complex environment

    • 3+ years’ experience working with digital products, including mobile, online and e-commerce

    • 2+ years’ experience working with Jack Henry Silverlake core

     

     

    KNOWLEDGE, SKILLS AND ABILITIES

     

    • Must possess discernment in being able to apply bank policy and regulations in all situations

    • Must demonstrate a history of:

      • Effective communication
      • Critical thinking
      • Problem solving
      • Emotional intelligence
      • Intellectual curiosity
      • Interpersonal skills
    • 3+ years of experience using Microsoft Office Suite, Word, and Outlook and must be able to learn other software specific to First Command Bank and Channel Management

    • Passion for serving the military

     

     

     

     

    Disclaimer

    The information of this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

     

    #LI-NC1

    Required Skills Required Experience

  • Qualifications

    POSITION QUALIFICATIONS

    COMPETENCY STATEMENT(S)

    • Safety - Must have an outstanding safety record and follow all safety policies and procedures.  Demonstrate ability to identify and correct conditions that affect employee safety.  Must participate in safety training and meetings, maintain clean and safe work area. Responsible for reporting all injuries/accidents or near misses immediately to supervisor or a member of management.  Report all unsafe acts and conditions and use equipment and materials properly.
    • Accuracy - Ability to perform work accurately and thoroughly.
    • Energetic - Ability to work at a sustained pace and produce quality work.
    • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.