Field Service Engineers travel to customer locations or are assigned to an individual customer site. They are responsible for all on-site installations, startup, diagnosis, service and repair of Axcelis'' equipment. They function as Axcelis'' liaison with customers on administrative, technical, operational, and maintenance issues. They also assist our customers by selling and installing equipment modifications, upgrades and service contracts that enhance the operation of Axcelis'' products.

• Coordinate and perform on-site installation and repair of complex Axcelis equipment with minimal supervision.
• Troubleshoot and repair complex electronic and mechanical problems.
• Serve as company liaison for all administrative and technical matters.
• Interface with factory & customer during all phases of installation.
• Ensure customer''s facility and all support equipment is ready and available for installation of equipment.
• Sell equipment modifications, upgrades, service contracts that will enhance operation of Axcelis products.
• Install upgrades and retrofits on customer owned machines.
• Continuously instruct customer operators in the proper use, maintenance, and repair of Axcelis equipment.
• Coordinate and perform preventative maintenance on all Axcelis products.
• Maintain, repair and clean mechanical systems and assemblies.
• Interface with technical support, design engineering, and manufacturing engineering on tooling, preventive maintenance procedures, design and reliability.
• Complete field service reports after each assignment using Glovia.
• Submit Engineering Action Requests to product support and safety engineering departments that include suggestions on the need for design changes and equipment improving modifications.
• Work from engineering drawings, schematics, and technical manuals during the installation, debugging, and repair of Axcelis equipment at specific customer sites.
• Complete standard documentation procedures and forms.
• Follow all established clean room cleanliness requirements, procedures, and protocols.

Required Skills

Ability to: Interface with multiple departments to ensure consistent and effective communication.  Build relationships with customers/vendors/department contacts.  Apply ingenuity and logic to resolve complex electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems problems for all Axcelis products.  Maintain technical proficiency on semiconductor equipment.  Ability to read, write, comprehend and speak English sufficiently well to perform job functions.  Percent of travel required up to 80%

Skilled at: Customer service, Microsoft Products and general computer skills, Enterprise software.

Knowledge of: Customer Focus, Semiconductor Equipment/parts, Axcelis Specific policies (T&E).

Required Experience

Associates’ degree in electronics or 4-6 years like military electronics training and 10+ years related experience or equivalent combination of education and experience. 

Ability to: Interface with multiple departments to ensure consistent and effective communication.  Build relationships with customers/vendors/department contacts.  Apply ingenuity and logic to resolve complex electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems problems for all Axcelis products.  Maintain technical proficiency on semiconductor equipment.  Ability to read, write, comprehend and speak English sufficiently well to perform job functions.  Percent of travel required up to 80%

Skilled at: Customer service, Microsoft Products and general computer skills, Enterprise software.

Knowledge of: Customer Focus, Semiconductor Equipment/parts, Axcelis Specific policies (T&E).