Job Description

Our long time AG Industry client is PARTNERING with STAFFING PARTNERS in search of an experienced HELP DESK SPECIALIST for this IMMEDIATE & EXCELLENT CAREER OPPORTUNITY!

HYBRID WORK AVAILABLE - Please DO NOT APPLY for this position if you do not intend on residing within a commutable distance of Modesto, CA.

• This position can be partially remote including ability to work in the Modesto office 2 to 3 days a week.
• COMMUTABLE DISTANCE WITHIN CALIFORNIA IS REQUIRED!! (UNABLE TO CONSIDER OUT OF STATE UNLESS CANDIDATE IS WILLING TO RELOCATE AT THEIR OWN EXPENSE. Relocation compensation is not offered for this position.)

SALARY - $23.00 - $24.00/ hr

BENEFITS - Medical, Dental, Vision, Retirement, Vacation Pay, Generous PTO

LOCATION - Modesto

HOURS - This is a Full-Time Monday thru Friday position with flexible hours between the hourse of 7:am to 6:pm, and Core Hours required to be available from 10:am to 2:pm.

The role of the Help Desk Specialist is to provide exceptional front line technical support and resolution to basic computer, application, systems, device, access and technical problems for all users in an efficient and accurate manner.

ESSENTIAL DUTIES:

• Provide first level contact and convey resolutions to user and stakeholder issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update user data and produce activity reports
• Advises users on the methods, steps, and actions to resolve and avoid future issues in a patient and informative manner
• Follow up with users, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed service expectations
• Ensure proper recording, documentation, and closure of system tickets
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

QUALIFICATIONS:

• Proven working experience in providing Help Desk support
• Working knowledge of help desk software, databases, and remote control
• Strong client-facing and communication skills to effectively understand the problem and explain its solution
• Advanced troubleshooting and multi-tasking skills
• Customer oriented

KNOWLEDGE OF:

• Microsoft 365
• Pulseway (preferred) or other RMM software
• Genuity (preferred) or other helpdesk software
• Audio Visual systems
• Computer Hardware
• Computer Networking Principals
• Troubleshooting skills

SKILL IN:

• Microsoft server operating systems
• Microsoft and Apple Operating Systems
• Oracle Database Architecture
• Audio Visual support

OTHER REQUIREMENTS:

• Participation in work-related upgrades and service restoration outside of normal working hours as needed
• Highly motivated to keep abreast of technology and industry best practices, pursue relevant certifications, etc.

EDUCATION AND EXPERIENCE:

• An associate degree in information technology, computer science or related field preferred
• Minimum of 2 years in the IT field
• Microsoft Windows Certification

HOW TO APPLY:

VERY IMPORTANT!! RATHER THAN APPLYING THROUGH THE WEBSITE, PLEASE EMAIL YOUR RESUME as a WORD DOC ATTACHMENT DIRECTLY TO Phyllis Scoto: PHYLLIS@STAFFINGPARTNERS.NET

Also, please email your resume specifically as a WORD DOC ATTACHMENT as it is necessary to receive, read and save it in this format. APPLYING THROUGH THE WEBSITE MAY CONVERT IT TO A PDF OR AN UNREADABLE FORMAT, AND CAN ALSO CAUSE DELAYS IN PURSUING OPPORTUNITIES FOR YOU!!

Please make sure your resume reflects your contact information to INCLUDE City and State. We will contact you if you are qualified for this position or any other positions that become available. IF YOU HAVE ALREADY SUBMITTED YOUR RESUME TO OUR AGENCY PLEASE CONTACT OUR OFFICE DIRECTLY. THERE IS NO NEED TO RE-APPLY FOR THIS POSTING.

NOTE: ALL APPLICANTS APPLYING FOR U.S. JOB OPENINGS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

Company Description

We are a locally owned and operated Staffing Agency in the City of Modesto, serving a wide variety of industries and clients in the Central Valley and Northern California Regions offering Direct Hire, Temp to Hire and Temporary placement. Together, we offer over 51 years of experience in the Staffing Industry and the expertise to assist you. We have a passion for this business and are interested in maintaining our excellent reputation in the staffing industry. It is our goal in.... "finding people just the right jobs, finding employers just the right candidates and making sure it's just the right fit.". Let us Partner with you for your Staffing needs! ~ STAFFING PARTNERS is an Equal Opportunity Employer ~