We are looking for talented and enthusiastic Senior Relations Specialists speaking English and probably Thai to join our organization. The purpose of the CS Senior Relations Specialist in the Customer Service department is to support guests and internal departments when they contact Customer Service and to deliver excellent service and solutions in situations where Booking.com faces significant loyalty, brand, and/or financial risk. These can be requests or complaints with the following characteristics (indicative, but not limited to): Highest risk/complexity Significant loyalty, financial, and/or brand risk Coordinating and resolving cases in cooperation with internal departments If needed, these roles will also support internal teams.