The Director of Operations (DOO) is a key Protector for the growing expansion of the business. This manager is the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader in the Michelle Humes Group, the Director of Operations (DOO) increases the ability of the organization to process transactions, freeing the Sales Team to focus more on generating transactions than closing them. This person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than using one specific process. This person has a track record of partnering with other leaders to find the best solution for the entire entity. The Director of Operations (DOO) is devoted to helping the agents reach ever-higher success levels and to advancing personally and professionally to become a helpful management or leader within the company. As the company expands, this person will be in charge of recruiting, onboarding, and supervising new employees in order to guarantee that all administrative duties related to the lead agent's business are carried out to the highest possible level and with the greatest amount of efficiency. They will also be in charge of providing systems and accountability assistance to the sales division. Compensation: • Base Salary: $90,000 - $120,000 based on experience • Bonus based on company net profitability • PTO Responsibilities: Primary Objectives • The Operations Manager builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing. • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems. These will all be documented via an Operations Manual and by video. • Oversees all financial systems, including maintaining the books, paying the bills, handling payroll, ensuring the collection of commissions, maintaining the budget, overseeing any third-party contractors in the financial space, and generating financial reports. • Oversees all listings to market and buyer and listing contracts through closing and manages all aspects of the operations and sales portion of the closing process. • Creates and maintains an operations manual that documents all systems and standards in writing and video. • Coordinates the purchase, installation, and maintenance of all office equipment. • Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members. • Is responsible for hiring, training, consulting, and holding accountable all additional sales agents. • Is responsible for overseeing and executing all company marketing processes and procedures. • Maintains all accountability for sales quotas and mentors to help hit monthly, quarterly, and annual goals. • Responsible for all sales tracking and all ROI tracking for lead systems. • Responsible for all training on all systems and making sure each person is knowledgeable and using our lead plans and strategies. • Responsible for building and maintaining all action plans (in any CRM or tool we are using). • Responsible for all of the listing process and managing who does what to get it closed. Qualifications: Key Skills • Exceptional organizational and project management abilities. • Strong written and verbal communication skills. • Financial management skills. • Great ability to focus. • Concerned about doing things the right way. • Calm under pressure. • Learning based. • Service-based attitude. • Proven ability to succeed. • Growth Focused. • Willing to lead generate as well with the team in order to lead. Qualifications • Bachelor’s degree preferred. • Real estate license preferred but not required. • 1–3 years of service and management experience. • 3–5 years of administrative experience, preferably in real estate. • 2+ years of experience in office management, real estate, or, a related field is strongly preferred. • General computer skills with Microsoft Office or similar systems. • A valid Real Estate License is required for this job. Compensation: $90,000 - $120,000 based on experience

• Primary Objectives  • The Operations Manager builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing. • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems. These will all be documented via an Operations Manual and by video. • Oversees all financial systems, including maintaining the books, paying the bills, handling payroll, ensuring the collection of commissions, maintaining the budget, overseeing any third-party contractors in the financial space, and generating financial reports. • Oversees all listings to market and buyer and listing contracts through closing and manages all aspects of the operations and sales portion of the closing process. • Creates and maintains an operations manual that documents all systems and standards in writing and video. • Coordinates the purchase, installation, and maintenance of all office equipment. • Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members. • Is responsible for hiring, training, consulting, and holding accountable all additional sales agents. • Is responsible for overseeing and executing all company marketing processes and procedures. • Maintains all accountability for sales quotas and mentors to help hit monthly, quarterly, and annual goals. • Responsible for all sales tracking and all ROI tracking for lead systems. • Responsible for all training on all systems and making sure each person is knowledgeable and using our lead plans and strategies. • Responsible for building and maintaining all action plans (in any CRM or tool we are using). • Responsible for all of the listing process and managing who does what to get it closed.