Job Description
POSITION SUMMARY The Title Service Representative Supervisor I is responsible for ensuring their team processes all work received and to meet the required Service Level Agreement set forth by the client. In addition, the position requires the supervisor to interact directly with the client and handle escalated issues on their behalf.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Ensure team is completing all work received.
The ability to e-mail and fax documents to customers
Assist with reporting for management, as well as the client.
Experience speaking with customers or clients on the phone
DMV or title experience is a plus
Work hand in hand with various departments.
Make suggestion for process improvements.
Familiarize and understand company policy and procedures.
Ensure team members are following company policy and procedures and inform HR when infractions occur.
Provide disciplinary steps/actions when needed and if necessary termination of employment.
Conduct interviews to determine new hire candidates.
Manage and analysis employees production to ensure employees are meeting 100% standard.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
HS Diploma
3-5 years experience
AA degree or higher (preferred). Experience in industry can be substitute.
Knowledge of the field’s policies, procedures, and practices.
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
Strong leadership skills
Excellent customer service skills
Strong attention to detail, is dependable, follows through and meets deadlines.
Advance skills of Microsoft Excel and Word.
High level of maturity to handle sensitive and confidential situations.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Basic mathematical skills.
Ability to supervise a group of 15 to 30 people with various responsibilities.