About InteroperabilityInstitute’s Student Internship Program

The Interoperability Institute (IOI) Workforce Development goal is to provide early career opportunities to address the talent gap in information technology and healthcare to ensure talent supply meets the current and emerging needs of the healthcare IT industry. The Workforce Development team hosts a long-standing student internship program in partnership with our family of companies, including the MichiganHealth Information Network (MiHIN) and Velatura.

Student interns provide a fresh perspective on healthcare issues and create innovative solutions that help transform the healthcare industry. Workforce Development Program Members are essential to the team at our growing, fast-paced health IT non-profit. We look for self-motivated, professional candidates who can work independently and aren’t afraid to ask questions.

IOI is a Michigan based company, however our staff is 100% remote. IOI is currently not authorized to support remote work employees in the following locations: Alabama, Alaska, Arizona, California, Delaware, Idaho, Massachusetts, Montana, Nebraska, Utah, Wyoming.

Student Internship Program Overview

• All our internships are remote, with laptop provided
• Earn hourly wage, based on experience and degree level
• Mentored by a professional full time staff member
• Required 15 hours/week within office hours (Eastern Time Zone)
• Minimum 2 semester or 6-month commitment
• Internships are part-time, temporary positions
• Internships generally start in January, May, and August
• Learn about cutting-edge healthcare initiatives
• Network with health IT industry leaders
• Collaborate with staff members and other interns on projects

Student Internship Program Requirements

All student interns must:

• Be at least 18 years of age at the program’s start date
• Be legally eligible to work in the US and off-campus
• Pass a criminal background check
• Have secure, reliable internet access

The student internship program accepts international students with up-to-date work authorization for off-campus employment.

We recruit undergraduate and graduate students from many accredited colleges and universities. Interns must be enrolled students for the duration of the internship, but degree area is not a concern. Our main interest is a willingness to learn and be curious.

Interns are paired with a full-time team member to mentor them throughout their internship. Interns collaborate with their mentor, their team members, and other interns on tasks and projects. High-performing interns are encouraged to stay on for multiple semesters.

Duties and Responsibilities :

• Lead the customer journey adoption and retention, while sustaining long-term relationships with customers, including ensuring a successful onboarding process, increasing product adoption, boosting engagement and retention, facilitating upsells, expansions and renewals with sales, and maintaining high levels of customer satisfaction. Maintain experience with MiHIN technologies and ability to learn new technologies and communicate those concepts to customers with varying degrees of technical expertise.
• Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using MiHIN solutions.
• Seek out opportunities to increase customer satisfaction and strengthen customer relationships.
• Assist in managing annual renewals by providing the customer with both quantitative and qualitative proof of value to sustain business growth and profitability.
• Identify opportunities for increased value-add for customers and manage the corresponding administrative activities related to creation and full sales cycle management.
• Stay updated on trends and key performance indicators impacting customers in our key markets and share that information and any related recommendations with leadership and internal departments as necessary.
• Share market feedback and best practices with internal teams, including the documentation of business requirements and supporting user stories to support the business case for product enhancements.
• Maintain all account interactions in CRM including tracking key account data, opportunities, logging calls, and relevant notes.
• Ensure continuous feedback loops to all functions of the business with a focus on how to improve customer satisfaction.
• Drive collaboration and provide/receive feedback with cross-functional leaders internally to consistently deliver excellent customer experiences that drive customer loyalty and engagement.
• Analyze customer data to improve customer experience.
• Evaluate and improve tutorials and other communication infrastructure.
• Establish customer service policies and practices that will result in providing high-level technical service and product support
• Assist the Customer Engagement team with pre and post implementation support. Opportunity to also assist in leading implementations to support Customer Engagement.

Required qualifications/skills/technologies:

• Quick learner
• Proficient experience in Microsoft Suite of products
• Excellent written and verbal communication
• Ability to adapt in a fast-paced environment

Preferred experience

• JIRA experience
• HubSpot or other CRM experience
• Pursuing a degree in Business Management/Administration, Healthcare Management/Administration, Health Information Management, Health Informatics, Public/Community Health

Notice

We are an Equal Opportunity Employer who recognizes that our diversity is our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think to best serve our stakeholders and our communities.

Because our family of companies serve everyone, we believe in including everyone. This means we strive to hire qualified employees that are diverse in thinking and in race, gender, gender identity and/or gender expression, age, religion, or belief, sexual orientation, physical, mental, or sensory disability, citizenship, family or partnership status, socioeconomic upbringing and more.

We believe diversity and inclusion among our teammates is critical to success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.