Answer inbound calls to the hospital as well as internal calls in a pleasant, professional and prompt manner

Routes calls to the appropriate party promptly and politely

Announce overhead pages in accordance to the JSMC guidelines

Responds promptly to alarms and alerts according to policy while remaining calm.

Provides accurate and timely information, as appropriate, regarding patients, departments, offices and services to inquiring customers.

Maintains records (on call lists, census list, pager list, etc.) completely and accurately

Call "on call" members as defined in JSMC guidelines

Maintains current knowledge about events and organization of JSMC in order to answer visitor questions

Maintains confidentiality of all protected health information.

Maintains current operational knowledge of the computer system and equipment in relation to the PBX functions.

Adheres to policies and procedures as required by Jennie Stuart Medical Center

Participates in and attends meetings and training as required

Required Skills

REQUIRED SKILLS: Ability to handle stressful situations with good judgement in reference to customer concerns.

Good verbal and written communication skills, including professional telephone etiquette

Good organization and time management skills

MINIMUM EDUCATION: High School graduate required; computer classes preferred.

Required Experience

MINIMUM WORK EXPERIENCE: Reception and/or switchboard experience preferred.

REQUIRED SKILLS: Ability to handle stressful situations with good judgement in reference to customer concerns.

Good verbal and written communication skills, including professional telephone etiquette

Good organization and time management skills

MINIMUM EDUCATION: High School graduate required; computer classes preferred.