ABOUT MICROBAC

Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.

e clients have a positive customer experience through proactive and professional customer service efforts.

JOB SUMMARY

Assists the Client Relationship Manager/Specialist in communicating company capabilities and services, and in ensuring a world class customer experience (CX).  Customer Relationship Associates engage in a variety of client centered tasks such as greeting clients, addressing and routing client questions and concerns, assisting in the creation of reports and addressing other clerical duties.

MAJOR/ESSENTIAL FUNCTIONS:

• Ensure clients have a positive customer experience through proactive and professional customer service efforts

• Execute a number of administrative duties such as making and fielding phone calls, emailing and faxing documents, data entry and other clerical functions as needed

• Maintain a high level of professional contact with assigned clients

• Administrative duties that include data entry, formulating, compiling and reviewing reports, and developing informational materials

• Communicate and collaborate with technical staff to uncover solutions to client needs.

• Set up accounts, file documents, and ensure documents are thoroughly and accurately completed

• Route client inquiries to the appropriate department

• Assist with the logging and tracking of client test samples

PREFERRED QUALIFICATIONS:

Job Requirements:

• Broad knowledge and experience in customer service
• Excellent written and verbal communication skills
• PC proficiency
• Associates Degree in a field related to the Sciences or 1 year of relevant experience
• Prior customer service experience
• Prior commercial laboratory experience preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may also be made to enable individuals with disabilities to perform the essential functions in accordance with applicable law. While performing the duties of this job, incumbent is regularly required to use hands and fingers to feel objects, tools or controls.  Position requires standing, sitting, walking and reaching with hands and/or arms, talking clearly and/or hearing and understanding.  Position often requires climbing, balancing, stooping or kneeling and lifting 30 pounds.  Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Microbac is an Equal Opportunity Employer – Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Veteran Friendly Employer

Required Skills Required Experience