Job Description

At Microf we believe in the power of a conversation. It’s how we learn, how we grow, and how ideas spread. It’s at the heart of everything we do. We ask questions. We listen. That’s how we help our customers succeed. So when the conversation turns to your future, your success, talk to us. We want to know how your story fits with ours and where we can go " together".

We are a diversified high growth company with a 45 million asset client base with offices located in Atlanta, Albany, and soon to be Roswell, Georgia.

At Microf our vision is to satisfy our customers HVAC replacement needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our vendors and consumers. You also will demonstrate leadership by contributing to a company culture that supports customers in achieving their financial goals, team members develop their careers, and communities continue to thrive. As part of a team you will play a vital role in living our commitment to the highest ethical standard and maintaining the valued trust of our customers.

PURPOSE: Manage risk for the organization through successfully delivering on several risk-related activities.  These activities include but are not limited to UCC filings, Compliance Reviews, Complaints, Warranty Registrations, Collateral Management and other risk duties as assigned.  Roles may be specialized but cross-training across these activities is critical.

DIMENSIONS:  Performance benchmarks shall be set annually by the Risk Operations Manager.

PRINICIPAL ACCOUNTABILITIES

• Oversee the assigned risk duties and effectively complete the requirements with minimized error rates assign by activity. 
• Understand end-to-end risk operations area and cross-train over time to learn each function as assigned.    
• Clearly understand and meet all compliance requirements as well as state regulatory requirements. 
• Maintain reporting on risk metrics related to all risk activities.
• Fully document all processes and procedures.
• Participate in daily huddles, weekly meetings and be able to work as a part of a team with peers and leadership within the organization.
• Foster a self-managed team environment.
• Assist with Call Volume as needed.
• Other duties as assigned.

QUALIFICATIONS:

• Prior risk-related operations experience preferred
• Proven time management and organization skills
• Excellent attention to detail
• Ability to make quick decisions based on limited information
• Excellent communication skills and professional approach
• Demonstrated ability to work as part of a team
• Goal-oriented and self-motivated
• Proficient in MS Outlook, Word, and Excel
• 2–4-year Degree is preferred.

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