Microsoft Consultant

M

MCPC

Microsoft Consultant

Full Time
Paid
  • Responsibilities

    Overall Responsibility/Primary Objective of the Position:

    The role of the Microsoft Consultant is seen as having a robust understanding and working experience in Microsoft Office 365, Microsoft Endpoint Configuration Manager (MECM), Intune, and Azure Active Directory (Azure AD). In this role, you will be responsible for guiding our clients through the complexity of Microsoft's suite of platforms, helping them optimize their digital operations and capabilities, and assisting them in adopting Microsoft's best practices.


    Responsibilities include:

    • Consult, design, and implement solutions centered on Microsoft's M365, MECM, Intune, and Azure AD.
    • Understand and solve complex technical challenges related to the deployment, management, and support of Microsoft's suite of platforms.
    • Collaborate with teams to ensure seamless integration of new and existing systems to reduce downtime and maximize operational efficiency.
    • Deliver end-user training and produce user-friendly documentation to enhance client engagement and adoption of the platforms.
    • Act as a point of contact for any Microsoft related queries, providing outstanding customer service and solutions.


    Key Tasks and Responsibilities (Summarize the major essential duties and responsibilities regularly performed and normally assigned to this position):

    Key responsibilities include:

    • Solution Design and Implementation: Analyze client's technical needs and design, deploy, and implement tailored solutions using Microsoft's M365, MECM, Intune, and Azure AD. This includes setting up and configuring systems, migrating data, and ensuring secure and efficient operations.
    • Troubleshooting and Support: Act as a technical escalation point for complex problems related to the deployment, management, and support of Microsoft's suite of platforms. Provide expert troubleshooting, issue resolution, and system optimization to minimize downtime and improve performance.
    • Integration and Collaboration: Collaborate with cross-functional teams including project managers, software engineers, and other IT staff to ensure the seamless integration of new and existing systems. This includes managing all stages of the integration process and ensuring alignment with business objectives.
    • Training and Documentation: Develop and deliver comprehensive end-user training to increase the adoption of Microsoft platforms. Create user-friendly manuals, guidelines, FAQs, and other documentation to support user learning and to serve as a reference point.
    • Customer Service: Serve as a point of contact for any Microsoft related queries, providing prompt, accurate, and professional solutions. Foster strong relationships with clients to ensure their needs are met and to drive client satisfaction.
    • Trend Analysis and Updates: Keep abreast of updates and new releases from Microsoft, assessing their impact on current operations. Communicate potential advantages and make recommendations for system updates where necessary.
    • Diagnose and Resolve Issues: Troubleshoot and solve incidents by investigating the root cause of problems with SharePoint sites, lists, libraries, workflows, and integrations.
    • Handle Escalations: Act as Tier 2 support for complex problems that cannot be resolved by lower-level support teams.
    • Troubleshoot Integrations: Investigate issues that involve other parts of the Microsoft 365 ecosystem, such as Power Automate workflows, Power Apps, and Microsoft Teams.


    Key Outcomes of the Position

    • A positive support environment
    • Meeting expectations of customer, while meeting all business expectations
    • Provide high quality support to each end user by assisting them with incidents and resolving IT related support needs to minimize delays related to technical issues across the organization.
    • Proved a high level of customer service tied to every interaction with an end-user

     

    Skills and Attributes Required:

    • Must possess a variety of the field's concepts, practices, and procedures.
    • Proven experience in leading and directing the work of others
    • Ability to clearly communicate technical concepts to non-technical people
    • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
    • Ability to multi-task in a fast-paced environment
    • Superior attitude- consistently positive, courteous and a respectful demeanor

     

    Experience and Educational Requirement necessary to the job (Describe what background training or equivalent experience is necessary to qualify for this position):

    • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or professional certifications are a plus.
    • Experience: Minimum of 5 years of experience in a similar role with a focus on Microsoft Technologies. Experience in consulting or customer-facing roles is a plus.
    • Technical Skills: Strong hands-on experience with Microsoft Office 365, Microsoft Endpoint Configuration Manager (MECM), Intune, and Azure Active Directory (Azure AD). This includes in-depth knowledge of their functionalities, integration capabilities, security protocols, and best practices.
    • Certifications: Microsoft Certifications such as MS-100: Microsoft 365 Identity and Services, MS-101: Microsoft 365 Mobility and Security, MS-500: Microsoft 365 Security Administration, etc. are highly preferred. Other relevant certifications may also be considered.
    • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders. Proficiency in multiple languages is a plus.
    • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues, identify root causes, and implement effective solutions.
    • Teamwork: Proven ability to work effectively within a team, demonstrating cooperation and mutual support to achieve shared objectives.
    • Continuous Learning: Dedication to continuous learning and personal development, with the ability to quickly adapt to new technologies and software updates.
    • Customer Focus: Demonstrated ability to deliver high-quality customer service, with a focus on understanding customer needs and ensuring customer satisfaction.


    Physical Requirements:

    The physical requirements of this job include frequent sitting with regular stooping/crouching walking, standing, pushing/pulling, carrying, lifting up to 40lbs., grasping, reaching, and clarity of vision. The mental requirements of the job include general intelligence, motor coordination skills, coordination of the hands, eyes and feet, verbal intelligence and number intelligence. The workplace environmental conditions are typically that of a temperature controlled and clean office setting. Regular driving to other office or customer locations may be required.


    Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed at our client offices for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions.


    This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and to perform other job related duties requested by their supervisor.