Job Description

Job Description

We are seeking a Windows Desktop Migration Specialist to join our team to support our client's Desktop Migration Project. Our client is a major financial services organization.

This is a contract position.

Overview

As a Windows Migration Specialist, you will ensure smooth IT operations (Windows Migration) with excellent customer service. You should work independently or as part of a team, diagnosing and resolving issues quickly and providing clear, patient advice. Proficiency in Microsoft Windows systems, and Microsoft Office suite is essential.

What You’ll Do

• Builds laptop/desktop with USB Stick or OTA

• Provide hands-on technical support and advice onsite

• Deliver exceptional support experiences to customers

• Address customer queries with patience and empathy

• Guide and train customers on technology and IT policies

• Educate customers on new technologies to enhance adoption

• Manage customer expectations for better IT support experiences

Skills You’ll Need

• Experience with Windows migration projects

• Outstanding customer service under pressure

• Discretion in prioritizing urgent matters based on business impact

• Troubleshoot and remediate complex issues, documenting changes

• Work independently while supporting the team

• Expertise in desktop hardware and system functional specifications

Skills That Will Help You Excel

• Experience with investment banking/trade floor clients is advantageous

• Knowledge of market data products (FactSet, Bloomberg, Eikon) is beneficial

• Excellent written and verbal communication skills

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Prior experience supporting financial services clients (Banks, Investment Banking, Brokerage houses, etc.)
• Prior experience Installing, configuring, and troubleshooting desktops & laptops
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Has 3-5 years of experience

Company Description

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market.
Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.

Company Description

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market.\r\nOur average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.