Our esteemed property is in search of an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. If you love interacting with people in a positive work environment, apply now! Responsibilities: Communicate with housekeeping to make sure guest rooms are ready Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Handle customer complaints as necessary Bookkeeping: keep accurate records of all hotel guest account information Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: Exhibits working knowledge of Microsoft Office and reservation management systems 1+ year of hotel industry experience or related job preferred Excellent time management skills, organizational skills, customer service skills, and interpersonal skills High school graduate, GED recipient, or equivalent Comfortable taking telephone calls and mitigating stressful situations Compensation: $11 per hour

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