Benefits:
401(k)
Bonus based on performance
Company parties
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position: Mid-Tier Systems Engineer (Tier 2) Job Type: Full-time
Company: CNR Technologies Location: Based in Woodstock, GA with regional travel
About the Role
CNR Technologies is looking for a skilled Mid-Tier Systems Engineer (Tier 2) to join our growing team. In this role, you’ll serve as a key escalation point for Tier 1 engineers and handle more advanced technical challenges across various systems and networks. You’ll provide support via remote tools, onsite visits, and phone, ensuring fast, reliable solutions for our clients.
This is an exciting opportunity to further your IT career in a collaborative, fast-paced environment where your contributions directly impact company success.
Key Responsibilities
Troubleshoot and resolve client issues involving:
Domains and user accounts
Email systems
Printing and imaging
Computer and laptop setup
Server management and configuration
Deliver support via remote sessions, phone calls, and onsite visits
Travel to client locations primarily within Woodstock and surrounding areas
Manage mid-level projects independently from start to finish
Serve as an escalation point for Tier 1 engineers
Provide support and mentorship to junior team members
Stay current with and implement new technologies as needed
Document resolutions, maintain organized records, and manage multiple priorities efficiently
Adapt quickly to changing tasks and priorities
Contribute positively to team goals and company growth through a hands-on, solutions-focused mindset
Skills & Qualifications
Preferred Certifications: CompTIA A+, Network+, Security+ (or equivalent)
3–5 years of experience in IT support, system administration, or network troubleshooting
Strong experience with Windows environments (including Windows Server 2016+)
Active Directory, DNS, DHCP, RDS, etc.
Proficiency with networking concepts: VLANs, routing tables, VPNs
Hands-on experience with firewalls (pfSense, Fortigate, Sophos, SonicWall, etc.)
Clear, confident communication with clients and team members
Ability to manage tickets and projects independently with deadlines
Experience in customer-facing roles strongly preferred
Familiarity with Microsoft Office Suite and CRM tools is a plus
Willingness to work additional hours as needed (potentially compensated)
Why Join CNR Technologies?
At CNR Technologies, we believe in supporting our team just as much as we support our clients. We offer:
Competitive salary based on experience
Performance-based raises and bonuses
Generous and flexible paid time off
Company-paid medical reimbursement benefits
Company-sponsored certification and IT training programs
Exposure to the latest technologies and continuous learning opportunities
A collaborative environment where your voice and growth matter
Compensation: Salary will be commensurate with experience. Please include your preferred salary range in your application.
Equal Opportunity Employer CNR Technologies is committed to providing equal employment opportunities to all individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, or veteran status.