Benefits:

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

CNR Technologies is seeking a talented Mid-Tier Systems Engineer (Tier 2) to join our growing team. In this role, you will handle advanced technical issues, provide escalation support for Tier 1 engineers, and ensure our clients receive fast, high-quality IT solutions. This position blends remote support, onsite visits, and phone-based troubleshooting, offering a dynamic opportunity to grow your technical expertise in a supportive, fast-paced environment.

Your work directly contributes to our company’s success and to the high level of service our clients expect.

Key Responsibilities

Technical Support & Troubleshooting

Resolve mid-level issues involving:

Domains, users, and permissions

Email systems

Printing, imaging, and workstation setup

Server configuration and management

Provide support via remote sessions, phone calls, and onsite client visits

Project & Workflow Management

Independently manage mid-level IT projects from start to finish

Maintain detailed documentation and accurate records

Prioritize multiple tasks and adapt quickly to changing needs

Team Collaboration

Serve as an escalation point for Tier 1 engineers

Mentor junior team members and assist with knowledge sharing

Contribute to team goals with a solutions-oriented mindset

Client Engagement

Communicate clearly and confidently with clients

Ensure systems are functional and optimized during and after service

Travel to client sites within Woodstock and surrounding areas as needed

Skills & Qualifications

Preferred Certifications: CompTIA A+, Network+, Security+ (or equivalent)

Experience: 2–5 years in IT support, system administration, or network troubleshooting

Strong proficiency with Windows environments (Windows Server 2016+)

Solid understanding of Active Directory, DNS, DHCP, RDS, and related technologies

Networking experience including VLANs, routing, and VPN setups

Hands-on experience with firewalls (pfSense, FortiGate, Sophos, SonicWall, etc.)

Excellent customer service and communication skills

Ability to work independently, manage tickets, and meet deadlines

Familiarity with the Microsoft Office Suite and CRM tools is a plus

Willingness to work additional hours when needed (compensated when applicable)

Why Join CNR Technologies?

We invest in our team and believe in creating an environment where you can thrive. We offer:

Competitive salary based on experience

Remote work flexibility, with onsite visits only when needed

Performance-based raises and bonuses

Generous and flexible paid time off

Company-paid medical reimbursement benefits

Company-sponsored certifications and continued IT training

Exposure to modern technologies and ongoing learning

A collaborative team culture where your voice matters

Compensation

Salary is commensurate with experience. Please include your preferred salary range when applying.

Equal Opportunity Employer

CNR Technologies is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, disability, or veteran status.

Flexible work from home options available.