Job Description

We're a rapidly growing, established MSP with offices in Merced and Stockton supporting a diverse set of technologies, clients and industries across central California. We're looking for new team members who will not only wow us and our clients with their technical and customer service skills. You will work alongside brilliant professionals on cutting-edge technologies and receive extensive, ongoing training through internal programs and industry-standard certifications for which we'll foot the bill. You'll get the benefits of a high energy progressive startup environment without the risk. Why work with us? • After two years at Mid Valley IT, you'll be a problem-solving ninja who owns cases like a boss. • You'll double your IT knowledge, even if you're already a badass. • You'll reach levels of productivity you've only experienced in dreams where you have two heads and four arms. • You'll make every client a raving fan of you and of Mid Valley IT. • You'll be constantly challenged and given opportunities to grow and work on fantastic projects! • You'll be part of a team that works together in a supportive environment. When you work here, your teammates have your back! And your team treats you like family! • You'll make new friends you actually want to hang out with outside work and create countless fun memories along the way. • You'll walk into work every day knowing you are empowered to do whatever it takes to delight the customer, deliver exceptional service and ride high on the feeling of control throughout the day because you have the freedom and flexibility to do what needs to be done, when it needs to be done. • At the end of the day, you'll head home with an immense sense of satisfaction knowing you do an important job for a great company! To get this role, you should: • Have solid experience supporting workstations (PC & Mac) • Be a wise and seasoned Windows server admin (Active Directory, Group Policy), • Know what goes where and why and how to configure it in various networking environments • Have at least 2 years of help desk experience for the helpdesk position. • For the more senior roles; have four or more years in network and systems administration experience, certifications and a resume that demonstrates impressive skill and career growth. • Strong professional and technical writing and speaking ability • Be able to remain calm and focused in high-pressure situations • Have a passion for developing technically as well as delivering exceptional customer service

Company Description

Mid Valley IT was founded in August 2007 on the simple philosophy that every organization, regardless of size and budget, should enjoy the success that comes from having world class IT. Our operational methods are equally simple; deliver the best quality products and services at a price that provides exceptional value for our clients. As a company we focus on providing complete outsourced technology solutions as well as consulting for organizations with internal IT staff. For all of our clients, we have become an integral and highly trusted part of their operations. As a company we pride ourselves on listening to our customers’ needs and designing technology solutions that meet their unique requirements. We are proud to say that we have never had a customer dispute a bill, return a product, or initiate legal action against us. Our customers all feel that that even though they have outsourced their technology operations, they are still in complete control of their environments and direction. All our services are done by our employees; we never allow access to customer networks to third party vendors, even for managed servers. We spend the time to educate our customers on changes we have made or suggest making to their systems, as well as changes outside their organization that have the potential to impact their technology program. How we do business is responsible for the growth of our organization. Today Mid Valley IT supports thousands of users and computers spread across hundreds of work sites in California, Washington, Nevada, Utah, Arizona, Illinois, Wisconsin and Mexico. We provide support to public agencies including local government, law enforcement and emergency services as well as supporting private sector space firms in the manufacturing, legal, transportation, communication, financial and retail spaces. We have a full product offering that includes support, management, procurement, planning, web services, forensics and legal support services.