Job Description

OUR MISSION MidPen Housing is a non-profit organization who develops high-quality affordable housing communities, professionally manages the properties in those communities, and provides services to residents.

SUMMARY

The  RealPage Systems Administrator and Trainer is responsible for the continuing education of all employees in the areas of the RealPage software, operations and related operational procedures in alignment with the company’s business objectives. 

ESSENTIAL DUTIES

• Creates and delivers detailed technical documentation on operational processes that impact the utilization of RealPage
• Designs, develops, and customizes technology training and instructional materials following the MidPen U standards 
• Maintains and configures of RealPage Unified Platform
• Coordinates with RealPage and troubleshoots errors by running diagnostics, documents problems and resolutions and assessing impact of issues
• Serves as the department’s RealPage subject matter expert and assists MidPen staff with software related support issues
• Provides documentation and technical specifications to IT staff for planning and implementing new RealPage features and upgrades
• Creates and facilitates RealPage training programs (virtual and instructor-led)
• Collaborates with Learning & Development department to coordinate with Learning Management System (LMS) and meet the training requirements of MidPen
• Works in close partnership with stakeholders across the company to continuously improve the system functionality, content and related processes
• Tracks and measures employee progress and effectiveness of training programs
• Develops and updates tools and reports for ongoing access to learning information; generates standard and custom reports
• Recommends consistency in operational business practices related to software systems, in partnership with the internal IT Department
• Performs other duties as required

MINIMUM REQUIREMENTS:

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, System Administration and a minimum five (5) years of experience as a superuser RealPage Unified Platform or a combination of education and experience  
• Advanced knowledge of RealPage products and services is required
• A minimum of five (5) years of experience managing complex multi-disciplinary processes

KNOWLEDGE, SKILLS AND ABILITIES

• Remote work may be available 
• Ability to meet tight deadlines and function effectively in a complex organizational environment demanding a high energy level, discretion, and flexibility
• Advanced understanding of property management required at both corporate and property level
• Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients and other departments
• Ability to work independently and as part of a team
• Outstanding verbal and written communication skills, specializing in technical writing, documentation, and follow up
• Excellent presentation skills
• Must be able to multi-task, work in high paced and deadline driven environment
• Flexible and capable to successfully manage change
• Detailed-oriented and skilled in completing multiple tasks within desired timelines
• Excellent analytical abilities to grasp the key points from complicated details
• Extensive customer service experience is required
• Must possess a valid California driver's license, auto insurance and reliable transportation

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl.

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.