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Service Advisor/Counter Sales Person

Midas Auto Service - JC

Service Advisor/Counter Sales Person

3 locations
Full Time
Paid
  • Responsibilities

    The job duties of an Auto Service Advisor may include:

    Greeting customers and scheduling service appointments

    Cataloging customers concerns and comments

    Writing service orders and descriptions of problems and repairs

    Translating customers’ repair problems into standard repair terminology

    Explaining repairs to customers

    Test-driving vehicles to confirm service repairs

    Estimating the cost and time needed for repairs

    Handling customer complaints

    Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.

    If you fill this position matches you then we encourage you to apply and we look forward to meeting you.

    We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

    To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.Service Advisor Responsibilities:

    Greeting customers and directing them to available mechanics.

    Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

    Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

    Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

    Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

    Managing and overseeing the dealership's workflow and schedule.

    Calling customers to advise them about service changes or car pick-up times.

    Maintaining positive customer relationships to ensure repeat business.

    Ensuring all details on services rendered and costs are related to customers and processing their payments.

    Liaising with service technicians about parts ordering and ensuring parts are available when needed.

    MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.

  • Locations
    Universal City, TX • San Antonio, TX • Austin, TX