CUSTOMER SERVICE REPRESENTATIVE
GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO
ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER
(IF RETURNING CUSTOMER VERIFY INFO)
GET VEHICLE INFORMATION YEAR, MAKE AND MODEL
GET DETAILED DESCRIPTION OF CUSTOMERS CONCERNS
(TRY TO GET AS MUCH INFO AS YOU CAN DISCRIPTIVE WRITING)
ASK CUSTOMER IF THEY WILL BE DROPPING OFF OR WAITING
OFFER CUSTOMER WATER/ COFFEE
ASK SERVICE ADVISORS FOR APROX WAIT TIME
(DON'T JUST GUESS)
ALWAYS BE KIND AND FRIENDLY TRY TO MAKE EACH CUSTOMER FEEL WELCOME
WHEN DEALING WITH A DIFFICULT CUSTOMER NEVER ARGUE WITH THEM, ALWAYS EMPATHIZE AND OFFER TO GET A MANAGER.
DURING CASH OUT PROCESS GO OVER DECLINE WORK, THANK THEM FOR THEIR BUSINESS, OFFER MIDAS CREDIT CARD
KEEP OFFICE CLEAN, SMALL TALK WITH CUSTOMERS TO GAIN A RELATIONSHIPS, KEEP OFFICE OCCUPIED AT ALL TIMES
WHEN HAVING TV ON TRY TO VEER FROM HAVING POLITICAL NEWS OR RELIGIOUS CHANNELS ON
IF A CUSTOMER REQUEST AN ESTIMATES GET THE INFORMATION AND GIVE IT TO THE SERVICE ADVISOR