💰 Big Bonus Alert at Midas Lake Forest! 🎉 Snag a $5,000 sign-on bonus after 6 months of stellar service.

Got a Star Referral? 🌟 Refer a match, and pocket $1,000 when they hit their 6-month mark!

Terms apply. Commitment matters.

Let’s drive success together! 🚗💨

Service Advisor - Automotive

Overview: Are you passionate about cars and providing top-tier customer service? We’re in search of a Service Advisor to be the bridge between our valued customers and our talented technical team. As the first point of contact for our customers, you'll play a pivotal role in ensuring their needs are understood and met, while maintaining the reputation and standards of excellence at Midas Lake Forest.

Key Responsibilities:

1. Customer Interaction:

• Greet customers promptly in a courteous and professional manner.
• Listen to customers’ descriptions of vehicle issues, asking clarifying questions as necessary.
• Initiate repair orders (RO) with a clear, detailed description of the customer’s concern.

2. Service Recommendation:

• Interface with the technicians, understanding the issues diagnosed.
• Advise customers on necessary/suggested services and explain the value and benefits of each.
• Provide accurate estimates for work, including parts and labor costs.

3. Salesmanship:

• Promote and sell services, products, and features available to customers.
• Address customer objections with persuasive rebuttals and turn inquiries into appointments or sales.

4. Appointment Management:

• Schedule service appointments and make follow-up calls to ensure customer satisfaction.
• Inform customers of the progress of their vehicle and notify them promptly upon completion.

5. Documentation and Compliance:

• Ensure service documentation is completed accurately for each vehicle, adhering to company and regulatory standards.
• Handle customer payments and ensure all transactions are processed accurately and securely.

6. Continuous Learning:

• Stay updated with the latest training, service offerings, and industry developments.
• Attend workshops and training sessions as required.

Qualifications:

• Proven experience as a Service Advisor or similar role, preferably in the automotive industry.
• Exceptional communication and sales skills.
• A keen eye for detail and a commitment to accuracy.
• Strong organizational and multitasking abilities.
• A deep understanding of automotive services and products.
• Ability to handle high-pressure situations with grace and professionalism.
• Knowledge of automotive software or CRM systems is a plus.

What We Offer: At Midas Lake Forest, you’ll be part of a collaborative team that values your insights and dedication. We offer a competitive compensation package, ongoing training opportunities, and a fast-paced, dynamic work environment.

Elevate your career as you ensure every customer drives away satisfied. Join us and drive the future of automotive service!