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Service Advisor

Midas BARSTOW 1171

Service Advisor

Barstow, CA
Full Time
Paid
  • Responsibilities

    Midas. is one of the leading companies in our field in the area. We are hiring a talented Service Advisor professional to join our team. If you're excited to be part of a winning team, Midas. is a great place to grow your career. You'll be glad you applied to Midas.

    Responsibilities for Service Advisor

    Greet customers and offer excellent customer service from intake to release of their vehicles

    Determine and diagnose car issues with skilled technicians, based on customer description and vehicle condition

    Translate customer-reported problems to actionable work orders for technicians to complete

    Order necessary parts from suppliers and double-check that they are delivered to technicians

    Ensure that automotive work provided to customers meets company quality standards

    Invoice and collect payment from customers for services rendered

    Handle and resolve customer complaints regarding services

    Maintain customer records and enter data into computer databases

    Qualifications for Service Advisor

    Working knowledge and experience of automotive products, repairs and parts

    Secondary education in the automotive field or equivalent work experience

    Strong communication skills and the ability to translate customer needs to workable technician orders

    Basic knowledge of computer programs including word processing and database tools

    Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly

    Exceptional customer service skills based on experience

    Continuing education and knowledge acquisition on the function and repair of newer vehicles

    Basic mathematics skills to prepare and process bills and customer payment

    Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

    Pay is very competitive ranging from 55k-70k

    MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.