Service Advisor Job Description

The Service Advisor will assist the Store Manager oversee all the daily operations of the store. They will help manage the store’s employees time by scheduling and assigning duties and responsibilities.

They will oversee the operational and organizational standards of the store as well as implement the marketing, advertising and financial strategy dictated by the Store Manager.

The Store Manager will regularly review the weekly and quarterly financial data, with the service advisor, of the store to ensure the store is meeting the financial goals.

Responsibilities:

Consult customers with their Auto repair needs

Scheduling of appointment for customers

Checking in/out customers repair orders

Meet Sales Goals

Cash Management/Offer payment plans

Time management

The ability to explain repairs to customers

Assign duties and responsibilities to the store’s staff

Retail supervision, and policy implementation

Inventory management

Provide excellent Customer Service

Requirements:

Excellent communication skills

People skills with the ability to lead and motivate a team

The ability to work in high-pressure situations and to “think on your feet.”

Be able to read and understand sales data

Excellent organizational and time management skills as multi-tasking is a must

Self-motivated with a high level of confidence

Ability to work a full-time flexible schedule Monday – Saturday, including morning, afternoon and weekend shifts, and to work overtime as needed.

Reliable transportation

Ideal Candidate:

Retail or Automotive Management experience

Thrives in a busy, fast-paced retail environment

Excellent verbal and written communication skills

Knowledge of cataloging and/or inventory management systems a plus

Basic knowledge of automotive parts and vehicle repair

Bilingual (Not Required)