Job Summary

We are looking for a competent, friendly service advisor/ Technician to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills. Additional this person would work in the shop repairing and servicing cars.

Responsibilities: Greet customers upon arrival to shop Ascertain reason for customer visit through verbal interview and visual assessment of vehicle Explain all service options to customers including time and cost estimates Ring up customers at the front desk and facilitate financial transactions Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up Repairing customer vehicles including testing systems, and diagnosing problems Communicating findings with customers and obtaining approval Completing vehicle inspections including oil changes and routine maintenance Providing other services such as replacing / balancing tires, assisting with oil changes, etc. Using your own set of tools and shop scanners as testing aids

Qualifications:

· High school diploma or equivalent required

· Bachelor's degree preferred

· 5+ years in the automotive industry preferred

· Excellent interpersonal communication skills

· Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology

· Compassionate and patient demeanor

· Problem-solving and critical thinking skills

· Extensive knowledge base of automotive industry and parts

Requirements:

Minimum 5 years of automotive repair / automotive service experience required Valid driver's license Multi-point inspection and maintenance experience Set of own tools State Inspection License (Preferred but not Required) High school degree