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Customer Service

Midas WINCHESTER 3256

Customer Service

National
Full Time
Paid
  • Responsibilities

    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

    We are looking for a service writer to maintain and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

    Responsibilities

    As a Midas service writer, you will assist in managing and directing all automotive and general service technicians in the operation of the shop, including:

    Deliver exceptional customer service while listening and consulting customers

    Following up with customers, services requested, estimated completion times etc.

    Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts

    Deliver and discuss pricing estimates with customers as well as promoting shop service specials

    Maintain inventory counts

    Overall cleanliness and organization of the facility

    Other duties as assigned

    Qualifications

    A minimum of 2 years of store or service writing experience

    General automotive knowledge

    Excellent customer service disposition

    Good communication skills

    Leadership ability

    Team building skills

    Ability to work a flexible retail schedule including weekends, evenings and holidays

    Valid driver’s license